by John S. Toussaint & Kathryn Correia MARCH 19, 2018 Executive Summary A lot of money has been spent on information technology in health care with little to show for it. When it comes to change, the technology is the easiest part. Most health systems in America have or are implementing the EHR. And the vendor processes for […]
Opportunities for lean leaders to reflect and improve their skills. EDUCATION EVENTS STORE NETWORKS RESOURCES According to Lencioni’s “Five Dysfunctions of a Team,” trust is at the foundation of team building. Without trust, it is impossible to build a team. More importantly, the onus of building trust lies with the person doing the helping, […]
I have been reflecting recently on a seemingly simple concept that Edgar Schein espouses in his book, “Helping: How to Offer, Give, and Receive Help.” According to him, the first step in helping someone is to build trust. And the best way to do this is to use humble inquiry to ask questions. Trust is […]
In recent days and weeks, it has come to our attention that some hospital systems have elected to no longer pursue their lean management initiatives. Decisions like this are difficult to make, and most often occur when a new CEO is hired and chooses to implement a management system with which he or she has […]
In order to transform the healthcare industry, it is imperative that we focus on three interdependent components: care delivery, payment models, and transparency. Payment transformation is a key component of healthcare improvement. The present payment system, which rewards providers for over-utilization, is seriously flawed. The more procedures we do or patients we see, the more […]
Originally posted at Lean.org by Helen Zak December 7, 2017 “A bad system will beat a good person every time.” These sage words from W. Edwards Deming, sum up what many healthcare leaders face on a daily basis: bad systems working directly against the ability to deliver quality outcomes for patients. For decades, industry has […]
The scientific method is a key underpinning of a system of continuous improvement. This is not in dispute. Yet, one of the hardest things to convince healthcare leaders to do is to take the time to learn how to practice it. The most common excuses offered are that it takes too much time or that […]
New learning experiences designed to fit your needs. EDUCATION EVENTS STORE NETWORKS RESOURCES Healthcare organizations are radically changing the way they work. They have little choice in the face of declining reimbursements, increased emphasis on value-based payments, consolidation of competitors and the uncertain future of the U.S. healthcare system. In response, many have pursued […]
Operational excellence rests on the premise that organizational culture is represented by the behavior of its employees. According to Aristotle, “we are what we repeatedly do.” Moreover, behaviors prevalent in an organization develop over time and are strongly influenced by senior leader practices. As I once heard Paul O’Neill tell it, culture starts at the […]
EDUCATION EVENTS STORE NETWORKS RESOURCES The healthcare climate continues to shift and we strive to allow for a flexible business model to meet demand and also be on the forefront of thought leadership. With this in mind, we’ve decided to make a few changes to our executive leadership team. John Toussaint, MD will be […]
