Catalysis learning experiences are led by a diverse group of faculty, all who have extensive experience in continuous improvement. Our faculty includes healthcare leaders, lean experts, and published authors.
Katie Anderson is a leadership coach and consultant focused on helping leaders develop new skills for leading in a lean environment. She has supported change initiatives at more than a dozen healthcare organizations during her career. Katie held senior lean leadership roles at Stanford Children’s Hospital and the Palo Alto Medical Foundation (Sutter Health) before starting her own consulting practice in 2013.
Katie is currently a faculty member of Catalysis, the Lean Enterprise Institute, and Temple University’s Tokyo Campus. She is a coach for the Fisher School of Business MBOE program and is member of the Quality and Patient Experience Board Committee at a Silicon Valley hospital. She has been an invited speaker at multiple international lean conferences and has authored publications on Lean, healthcare quality and health policy. She has written about leadership, lean, and her experiences living in Japan in 2015-2016 on her blog: www.kbjanderson.com.
Katie holds a Bachelor of Arts degree in Human Biology with honors from Stanford University and a Masters of Philosophy in Public Health (MPhil) from the University of Sydney (Australia).
Joanne Bicknell, CSM
Joanne has led lean transformations at a variety of organizations in the healthcare industry including health plans, hospitals, accountable care organizations and healthcare tech companies. In her most recent role Joanne focused on the lean “Voice of the Customer,” building systems to connect customer voice to corporate strategy that was scaled throughout the organization.
Previously, Joanne initiated corporate lean programs that included the use of lean management systems to enable deployment of corporate strategy. She also implemented a lean improvement system that resulted in thousands of improvements initiated and implemented by front-line employees. Joanne’s focus is on creating systems to enable daily work improvement and long term cultural change. She is a certified SCRUM (software development methodology) master and has a degree in Computer Information Systems and Organizational Development from Regis University, Denver, Colorado.
Lydia Chudleigh has been a leader at St. Mary’s General Hospital in Kitchener Ontario for 30 years. Most recently, from 2010 to 2016, she was the Vice President, People and Organization Effectiveness. With facilitation and consultation from Kim Barnas (CEO, Catalysis), Lydia and her team guided St. Mary’s through development and integration of a fully comprehensive Lean Management System that includes systems at the Senior team, Board of Trustees and at the department/program level. It was through the adoption of Lean principles and a comprehensive Lean Management System that St. Mary’s was able to develop and deploy strategic operational goals and engage their organization to become “the safest and most effective hospital in Canada characterized by innovation, compassion and respect.”
Lydia has assisted other health care organization such as Saskatoon Regional Health, Saskatchewan to develop aligned organization goals and a Lean Management System to support True North. She also facilitates executive site visits at St. Mary’s General Hospital in partnership with Catalysis.
Lydia began her career in health care as a Clinical Dietitian, she holds a Bachelor of Applied Science degree from the University of Guelph and an MBA from Wilfrid Laurier University.
Yvonne DeGroot is an instructor who regularly teaches the following courses: Lean Overview, Problem Solving/A3 Thinking, Root Cause Analysis, Process Mapping, 5S, Creating a Continuous Improvement Culture, Project Management and Daily Continuous Improvement/Kata. In addition, she has experience with Hoshin Kanri, working with organizations to create and deploy their strategic plan.
She is currently an instructor at a local technical college. Prior to this role, Yvonne spent 15 years with ThedaCare which included roles as brand manager in marketing, facilitator with the ThedaCare Improvement System, then as a consultant with the Organizational Excellence department. While in these roles she facilitated improvement projects, coached leaders and trained team members in lean principles and methodologies, taught business acumen, performed cultural assessments and supported teams to reach their patient, employee, quality, safety and financial goals. Areas within the healthcare system Yvonne supported included orthopedics, primary care, pharmacy, laboratory and perioperative services.
Yvonne earned her Master of Business Administration (MBA) from Western Governors University and is nationally accredited in lean, with a Lean Bronze Certification and is a Six Sigma Green Belt. She is a certified facilitator for Franklin Covey’s The 7 Habits of Highly Effective People, Leading at the Speed of Trust and The 5 Choices to Extraordinary Productivity. In addition, she is trained in the Dale Carnegie Course Skills for Success and High Impact Presentations.
With a passion for continuous improvement and problem solving, she is an active volunteer with CI², (Continuous Improvement, Community Impact) where she serves as a coach and mentor for non-profit groups in Northeast Wisconsin, helping to solve problems that achieve community impact objectives.
Mike De Luca
Mike De Luca works with companies to evolve strategy and achieve outcomes by improving processes and developing the teams that support them.
Mike’s 25 years of experience include over 15 years of leadership experience in the corporate environment and over 13 years of experience bringing Lean principles to life in department and organizational processes and culture. Prior to starting his consulting practice, Mike served as Executive Director of Finance at Group Health Cooperative in Seattle, where he led the Lean transformation of his own department, evolved the role of Finance to meet the changing needs of a Lean organization, and co-led the Lean transformation of the budgeting process across the enterprise.
In his consulting practice, Mike has worked with companies on lean strategic planning and deployment, value stream mapping and improvement, and cross-functional process improvement in finance and operational areas such as revenue cycle, supply chain and clinical care delivery. In partnership with clients, he has developed driver-based forecasting models and continuous adaptive financial planning processes, taught and coached daily improvement methods, root cause analysis, and visual management.
Mike is a featured speaker at conferences including the Lean Accounting Summit, Lean Healthcare Transformation Summit, and conferences of the Beyond Budgeting Round Table (North America), where he serves as the Healthcare Program Director. Mike has a Master of Science in Finance degree from Seattle University, is a Fellow of the Healthcare Financial Management Association (HFMA) and holds the Certified Healthcare Financial Professional (CHFP) designation.
Jennifer consults with executives to develop and operationalize new business strategies that improve organizational and financial health. She has worked with organizations of all sizes to create sustainable, scalable processes and systems. ToDoBe clients drive toward the results they need (their to do’s) while becoming an organization engaged in continuous improvement focused on the right behaviors for long term organizational health (their to be’s).
Jennifer has assisted numerous organizations in the healthcare industry with lean implementations. She has extensive experience developing and implementing systemic change across the healthcare continuum. Jennifer has also created and implemented alternate care models including the design of numerous models of care and tests of change across patient populations and visit types. She received her Bachelor of Arts degree in philosophy from Smith College, and earned a Master of Arts in psychology from Antioch University.
Patsy is a registered nurse with 25 years of clinical experience with an emphasis on quality and chronic disease management. She has a Bachelors Degree in Nursing and Management and is a certified asthma educator. Patsy also holds a Lean Bronze Certification from the SME/AME.
In 2005 Patsy became a lean facilitator for the ThedaCare Improvement System (TIS) and served as the lead facilitator for the Cancer Services Value Stream. She was instrumental in developing the improvement system’s training programs, and has served as faculty for the TIS internship for hospital managers and supervisors. She has also served as a coach and mentor for numerous ThedaCare operational leaders.
In her most recent role as a Director of Operations, Patsy supported Appleton Medical Center, ThedaClark Medical Center, and the Transitions of Care Division of ThedaCare in creating spread models and teams to accomplish rapid cycle improvement. She held an integral role in the development of ThedaCare’s lean management system and now serves as a lead in the management system training.
Her current focus is teaching our Creating a Lean Management System program.
Mark Graban is author of the Shingo-Award winning book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement.” Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His latest book is titled Measures of Success: React Less, Lead Better, Improve More.
He serves as a consultant to healthcare organizations and is also a senior advisor to the technology company KaiNexus.
Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. Mark and his wife live in Texas.
Nancy has extensive Lean Healthcare, Human Resources, and Leadership Development work experiences. An initial ThedaCare Center for Healthcare Value (now Catalysis) team member, Nancy led the Healthcare Value Network. In her HVN Director role, Nancy developed the gemba visit series, CEO visit series, and was part of the team that organized the annual Lean Healthcare Transformation Summit in partnership with LEI.
Prior to her recent retirement, Nancy was the System Director for the Lean Transformation Office at Lee Health in Fort Myers, FL, an HVN member. Her team designed, implemented and facilitated systems for strategy deployment, daily management, and process improvement. Nancy’s team coached leaders and staff in continuous improvement principles and behaviors. The Lean Office functioned as the system project management center. The team also collaborated with Performance Analytics on performance excellence initiatives.
During her seventeen years at ThedaCare, Nancy held leadership roles in Organizational Development, Human Resources, and Lean. Nancy also led Succession Planning and Employee Engagement initiatives.
Margie is an organizational effectiveness and lean transformation professional. For over thirty years, she has helped executives and senior leaders realize their changing roles and responsibilities, and has supported them in developing appropriate behaviors and skills for leading in a complex environment.
For eighteen years, Margie worked as a global internal consultant for Ford Motor Company at all levels within the organization – from team leaders to the COO – in Product Development, Design and Manufacturing. The past thirteen years, Margie has worked in a variety of leading service and manufacturing industries, including healthcare, K-12 education, distribution, food service, transportation/mobility, and retail. Her work has included university programs in areas of leadership development, lean thinking, and organizational learning. Margie’s ongoing community work focuses on issues of hunger relief and land conservation.
Clients invariably learn to appreciate Margie’s ability to quickly assess leadership qualities, identify issues of misalignment among management, and recognize disconnects between official policy and actual behaviors. She embodies the belief that it is the effective blend of both the social and technical elements in complex systems that determine the sustainable effectiveness of any transformational efforts.
Margie holds a Bachelor of Science Degree from Butler University, Indiana (USA), and a Master of Science Degree from Indiana University (USA). She was also chair of the Board of Directors (and 22-year volunteer) for Food Gatherers, Washtenaw County, MI Hunger Relief.
Thomas Hartman is an executive coach at Catalysis. His responsibilities include helping coach healthcare leaders and payers to radically improve healthcare quality and outcomes for patients and families, while reducing healthcare costs. Prior to joining Catalysis, Tom spent 19 years as a senior executive with Autoliv, the world’s largest producer of automotive safety products. He brings 29 years of experience on the lean journey, leading and mentoring organizations through the implementation and deployment of the Autoliv Production System — based on the Toyota System and culture — including three years working directly with a TPS Sensei (1998-2000). From 1997 through 2004, Tom was President of Autoliv’s global Airbag Inflator Division with annual sales of $850 million. Tom also served as senior director of Autoliv Lean Consulting, a venture he co-founded in 2007, resulting in the Autoliv Culture of Continuous Improvement being shared with over 100 companies. From 2006 through 2011, Tom mentored local management in the establishment of Autoliv’s AME and Shingo-Prize winning lean culture in the U.S., Canada, Mexico, and Brazil. Since 2005, Tom has served as a member of the Shingo Prize Board of Governors and in 2007 was inducted into the Shingo Academy in 2010 and the AME Hall of Fame in 2013. Tom has served on advisory boards for Economic Development, Healthcare, and Manufacturing organizations.
Pam Helander has spent three decades in healthcare in the roles of bedside nurse, quality team member and leader, executive in hospital operations and system quality, and lean expert. She has worked as a coach/mentor of lean processes as well as the leader of a Value stream, transforming care and developing people. Her work life has been at ThedaCare, an integrated health system in Wisconsin. She has also served on statewide task forces and local community forums (i.e. Rotary, Leadership Fox Cities, WNA Interprofessional Education).
She is a registered nurse (BSN) with a Masters in Organizational Leadership and Quality and has recently started working on her Doctorate in Nursing Practice. Pam’s passion is for coaching others and seeing them grow as they understand how they can make a difference and see positive outcomes from their efforts.
Karl Hoover has been leading change in healthcare for over 36 years. He brings extensive experience and success to his executive coaching and consulting with expertise in developing lean leaders, strategy development and deployment, and organizational transformation through the implementation of lean-based management systems.
For several years, Karl served as the Executive Director, Enterprise Quality & Operational Excellence for Group Health Cooperative in Seattle, WA, working directly with the CEO and executive leadership team in creating, implementing, and leading the lean management system across the corporation.
Karl’s areas of focus include executive coaching and development, lean management system design and implementation, and training/facilitation focused on strategy deployment, active daily management and value streams. Previous clients include Lucille Packard Children’s Hospital, Kaiser Permanente, Bill & Melinda Gates Foundation, University of Iowa Healthcare, and Stanford Hospital and Clinics.
Karl is a faculty member of Catalysis and has been teaching workshops in lean leadership since 2013 as well as co-facilitating the semi-annual Catalysis CEO Forums.
Karl holds a Bachelor of Science in Psychology and a Master’s in Audiology, both from Washington State University.
Mike is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource experience to CQPO. CQPO is an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share Lean Quality philosophy and human resource practices with education, business, and community organizations. CQPO current projects with Toyota include New Hire selection and training process, Team Leader and Group Leader post promotion training, Quality Circle Leader and Manager training, and Global Problem Solving for all levels. Mike is co-author with Dr. Jeffery Liker (Author of the Toyota Way) of Toyota Culture. Mike is an adjunct professor with the University of Kentucky’s Center for Manufacturing, the University of Dayton’s Center for Competitive Change and a member of the faculty of Lean Enterprise Institute.
Prior to CQPO, Mike was a corporate leader for 13 years at Toyota Motor Manufacturing’s Georgetown, Kentucky, plant both in Human Resources and Manufacturing. As Assistant General Manager in Human Resources, his responsibilities included personnel, safety, HR development, employee relations, benefits, training, and manufacturing/human resource teams for a plant of 8000 team members. His major initiative was development of the enhanced relationship between Human Resource and Manufacturing. Mike’s operational responsibilities in manufacturing started in 1987 as a front line supervisor in vehicle assembly. This included all aspects of safety, quality, productivity, cost and morale for operations. With experience as Assembly Plant Manager and eventually Assistant General Manager, his responsibilities increased to include both assembly plants including operations, maintenance, and engineering.
Mike currently supports organizations with Lean Culture transformations focusing on the roles of Executive Management and Human Resources and how the quality people value stream connects to the production value stream.
Mike has served and contributed to numerous community boards such as the Kentucky Community and Technical College System and the Lexington Mayor’s Partnership for Youth. Mike has degrees in Business and Psychology from Xavier University and a Masters of Arts in Counseling from Asbury Theological Seminary.
Jeff Hunter has extensive experience in healthcare leadership, strategy formulation and strategy deployment. His peers respect his ability to analyze and synthesize complex information and ideas; communicate them in clear, understandable, and actionable terms; and facilitate strategic thinking among leadership teams with engaging, visual methods.
Jeff has a special interest in facilitating strategic thinking for professional organizations such as healthcare, higher education, and service organizations, as well as not-for-profit community agencies. His coaching and facilitation enables others to manage vision and purpose with strategic agility.
Jeff is on the faculty of Catalysis and the Donald J. Schneider School of Business and Economics at St. Norbert College. He is also a Strategic Planning Fellow for Sg2, a leading provider of health care intelligence, analytics, and consulting.
From 1991 until his retirement in 2015 he was the Senior Vice President, Strategy and Marketing for ThedaCare, a community-sponsored system of hospitals, physicians, behavioral health services, and home care based in Appleton, Wisconsin. He was primarily responsible for strategic planning, marketing, government relations, philanthropy, and e-health.
Prior to joining ThedaCare in 1991, Mr. Hunter managed the consulting practice for Brim Healthcare in Portland, Oregon. He began his career in healthcare with Presbyterian/St. Luke’s Medical Center in Denver, Colorado. Mr. Hunter received his B.S. in Economics from the University of Detroit and his M.A. in Health Services Administration from the University of Wisconsin-Madison.
Mr. Hunter is actively involved in his community, is a member of the Board of Visitors of the Donald J. Schneider School of Business and Economics at St. Norbert College, and Past President of the Board of Directors of the Boys and Girls Club of the Fox Valley.
Dr. Johnson started his healthcare career as a Physical Therapist. He then attended medical school at the University of Minnesota and completed a residency in Family Medicine at the Mayo Clinic. His clinical practice has included 10 years of Family Medicine, 7 years of Emergency Medicine, and 14 years doing Musculoskeletal Medicine. He also completed a fellowship in Integrative Medicine at the University of Arizona.
Dr. Johnson’s leadership journey spans 30 years. It began as Family Medicine department chair at the Austin (Minnesota) Clinic and progressed to president of the Austin Clinic, CEO and Board Chair of the Austin Medical Center – Mayo Clinic Health System (MCHS), CEO and Board Chair MCHS-Franciscan Healthcare, and Regional VP for MCHS-South West Wisconsin. Dr. Johnson retired from leadership in 2018.
Dr. Johnson’s has a 15 year experience with Lean Healthcare. The first 5 years could be described as experimenting with Lean tools and having limited success. The last 10 years were spent developing a Lean Management System relying heavily on the Shingo model, his leadership team, and the experience of others, including Catalysis Healthcare Value Network members.
Jim Marks, MD
Dr. Marks is Professor and Vice-Chairman of the Department of Anesthesia and Perioperative Care at the University of California, San Francisco (UCSF) and Chief of the Medical Staff and Chief of Anesthesia at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG).
Dr. Marks received his medical degree from UCSF where he also completed residencies in Internal Medicine and Anesthesia and a fellowship in Critical Care Medicine. He received his Ph.D. in molecular biology from the Medical Research Council Laboratory of Molecular Biology in Cambridge, England.
As a physician scientist, Dr. Marks is an internationally recognized pioneer in the field of antibody engineering, has had constant federal funding for 23 years and has authored more than 200 publications and 100 patents. In recognition of these scholarly achievements, he was elected to the National Academy of Medicine.
As an entrepreneur, he has co-founded four biotechnology companies and currently serves on five biotechnology corporate Boards.
As Chief of the Medical Staff at ZSFG, Dr. Marks is an integral part of the Executive hospital leadership team using Lean Management to transform health care delivery at ZSFG. He has been particularly focused on how to align and engage physicians with the improvement work. He is also the Executive sponsor for the Emergency Department value stream and daily management system. He will describe countermeasures being deployed at ZSFG at both the senior leadership level and with frontline staff to increase physician engagement.
Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe.
Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings.
In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK.
Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care. Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement.
As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools.
Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin.
As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.
Jill has over ten years of experience coaching lean principles, A3 thinking, and lean management system development.
Jill has spent eight years at ThedaCare as a Lean Facilitator, Hospitalist Manager, and Medical Staff Manager where she was an early adaptor, mentor, and coach of ThedaCare’s lean management system. She has successfully taught and coached lean concepts to both employed and independent physicians resulting in patient satisfaction, productivity, quality, and engagement improvements. Jill also supported hospital leadership in daily improvement, rapid improvement events, and value stream work. In addition, since 2012 she has been coaching a local Wisconsin school district as they implement lean thinking in the classroom.
Jill earned a degree in Chemical Engineering from Washington University in St. Louis, MO and in Chemical Physics from the College of St. Catherine in St. Paul, MN. Prior to joining ThedaCare, Jill had twelve years of experience in manufacturing and quality roles in the paper industry.
Theresa started with ThedaCare as an Improvement Facilitator and later transitioned to operations where she was the Director of ThedaCare’s System Laboratories. While Director, she lead the strategic improvement initiative to optimize the laboratory value stream. Partnering with the information technology department, she leveraged the installation of a new information system to create business informatics that supported the lean improvement journey. Theresa returned to the ThedaCare Improvement Consultant role where she was responsible for coaching ThedaCare senior leaders, as well as improvement facilitators in lean principles and methodologies. Prior to ThedaCare, Theresa held numerous plant and quality management positions for a variety of manufacturers including Alcoa, PolyOne and General Electric.
Theresa received a MBA from Brenau University, Gainesville, Georgia and a Bachelor of Science degree in Chemical Engineering from Clarkson University, Potsdam, NY.
Mike delivers a unique blend of Lean, Six Sigma, IT and Operations. His career of consulting and coaching for over 20 years includes the successful application of Lean and Operational Excellence in many environments including Manufacturing and Service industries, IT, Logistics, Insurance, Healthcare, Aerospace, and Food & Beverage. He has been plant manager of a medical implants facility, and spearheaded strategic planning and Project Management Office practices in several organizations. Mike’s experience includes systems design, enterprise-wide project management and large-scale roll out of Lean initiatives in global companies as guide and coach.
Mike is coauthor of the award-winning book Lean IT: Enabling and Sustaining Your Lean Enterprise. The book explores many aspects of Lean IT – including integrating IT with the business, information-based process improvement, Agile software development, infrastructure operations, ITIL, cloud computing and project management.
He holds degrees from Stanford University and the University of Oregon as well as certifications in Management Accounting, Production and Inventory Control, Project Management, Six Sigma and Agile.
Mike acts as Adjunct Professor with The Shingo Prize for Operational Excellence, is a faculty member of the Lean Enterprise Institute and Portland State University.
Steve Player serves as the North America Program Director for the Beyond Budgeting Round Table (BBRT) and works with BBRT member companies to implement continuous planning processes. He has over 30 years’ experience with improving performance management and implementing strategic planning processes. He is also the Managing Director of Beyond EPS Advisors, a Business consulting firm, and founder of ABM SMART.
Steve is the co-author of Future Ready: How to Master Business Forecasting and Beyond Performance Management as well as five other books. He writes the “Finance Transformation” column for Business Finance Magazine featuring CFO interviews from leading organizations on innovative finance and planning processes.
Mike Radtke helps provide coaching, teaching, and support to organizations through their lean transformations. Mike previously served in different leadership capacities for ThedaCare over the last 15 years, including roles as an improvement facilitator, ancillary services manager, director of diagnostic imaging, and most recently as an operational vice president with oversight of areas including perioperative services, trauma, air medical, therapies, and rehab. Prior to his leadership roles, Mike worked for six years as a physical therapist at one of ThedaCare’s critical access hospitals in New London.
Mike was first introduced to lean process improvement and leadership practices in 2003 as ThedaCare began their lean journey. He had the opportunity to learn and apply lean practices both as a member of the improvement department and as an operation leader. Mike was part of the team that initially created ThedaCare’s lean management system as documented in Kim Barnas’ book Beyond Heros. He has been faculty with Catalysis since 2012, teaching lean management system behaviors and practices throughout North America. Mike also teaches and coaches A3 Thinking, Coaching for Improvement, and recently created a workshop on Kata in Healthcare, which explores how to build patterns of continuous improvement and coaching competency to complement A3 thinking and practice. He also provides executive coaching support for healthcare organizations.
Mike has a bachelor’s degree in physical therapy from the University of Wisconsin—La Crosse and is currently pursuing his Master’s degree in Organizational Change Leadership from UW—Platteville. Mike has taught at numerous conferences throughout the United States on lean and lean leadership in healthcare, including being the keynote speaker at the Maine Lean Summit in 2013.
Maryjeanne Schaffmeyer formerly served as COO for the Hospital Division of ThedaCare and served ThedaCare for 20 years in several leadership positions. In 2005, as a Business Unit Manager for Obstetrics, she piloted the current Business Performance System (BPS) and worked with the BPS design team to develop and pilot the leadership standard work. In this role she was able to see clearly the importance of a management system that would help support leaders to understand their business, to optimize their use of lean tools, and to see and improve their performance.
Later, as VP of Operations for Appleton Medical Center, Maryjeanne had the opportunity to build a team of managers using the Business Performance System as a model for leadership development and daily continuous improvement. As the Chief Operating Officer for the Hospital, Care Transitions and Homecare Division at ThedaCare, Maryjeanne led the spread of BPS throughout the expanded division.
Jason Schulist is the President of the Generative Local Community Institute (GLCI), a non-profit whose mission is to connect communities so that they can improve their problem-solving capability and accelerate community impact. Prior to forming GLCI, Jason served as Appvion’s Vice President of Continuous Improvement (CI) from 2013-2017. Appvion’s CI Deployment was awarded Runner-up in the PEX Global Award for Most Innovative Culture Change Deployment for 2016 and consistently exceeded Appvion’s Profit Improvement goals.
Mr. Schulist worked in the Utility Industry from 2004-2013 with roles as DTE Energy’s Director of the Program Management Office (PMO) managing a $1B portfolio of projects and as Director of Continuous Improvement saving over $700M while building CI capability and winning the IPQC’s Best Process Improvement Program in 2010. Prior to DTE Energy, Mr. Schulist held management positions in lean operations, business development, and corporate strategy with General Motors.
Mr. Schulist earned a bachelor’s degree in Electrical Engineering and Computer Science from Marquette University and two Masters’ degrees in Electrical Engineering/Computer Science and Management from the Massachusetts Institute of Technology (MIT). Mr. Schulist is a Lean Six Sigma Black Belt and has a Project Management Professional (PMP) certification.
Jason has a passion for generative local community and has founded the Skillsfest movement that applies Continuous Improvement to thorny community problems. He is a co-founder of the Michigan Lean Consortium and past Chair. He currently serves on the Boards of the United Way of the Fox Cities, CAP Services, the MIT Club of Wisconsin, and the POINT Poverty Initiative in Northeast Wisconsin.
Don Shilton has been the president at St. Mary’s General Hospital in Kitchener, Ontario, Canada since 2010. Shortly after becoming president he and his Board unveiled an ambitious new vision for St. Mary’s to become “the safest and most effective hospital in Canada characterized by innovation, compassion and respect.” The Board agreed to use Hospital Standardized Mortality Ratio (HSMR) as the overall indicator for safety.
Under Don’s leadership, St. Mary’s began implementing lean in 2011. As with many lean implementations St. Mary’s started strong and then began to struggle. In 2013, they engaged KPMG and Kim Barnas to assist with board and executive coaching and to help implement a Lean Management System (LMS). In 2016, St. Mary’s achieved the lowest Hospital Standardized Mortality Ratio in Canada for the second time in five years leading some in the media to call St. Mary’s, “the safest hospital in Canada.”
The St. Mary’s Board has also embraced lean thinking. They start all Board meetings with a Board member-led huddle and they regularly gemba walk throughout the hospital to better understand the connection between organizational strategy and front line work.
Don is a Respiratory Therapist who holds a Bachelor of Science from the University of Waterloo and an MBA in Health Services Management from McMaster University.
Scott Smith is the President of High Performance Solutions and Consortium and the Vice Chair of the Board of Directors at St. Mary’s General Hospital. He has over 25 years of experience in Lean Thinking, Continuous Improvement Facilitation, Leadership Development and Organizational Systems Thinking.
Scott’s primary area of focus is to build and facilitate Continuous Improvement Consortiums. Currently, he facilitates the High Performance Manufacturing Consortium (HPM), the Alliance for Enterprise Excellence Consortium (AfEE), the Continuous Improvement Alliance (CIA), the Cambridge Capacity Consortium (CCC), the Waterloo Wellington Impact Consortium (WWIC) and the University of Waterloo Continuous Improvement Consortium.
Scott’s focus is to Develop the World’s Best Continuous Improvement Organizations through Organizational Systems Thinking. He currently works with organizations in the manufacturing, service, support not for profit, higher education and healthcare sectors.
Ted teaches, writes, and consults on healthcare innovation both independently and with Catalysis. He uses expertise in design thinking, strategy formulation, and lean product development to help teams discover and implement breakthrough organizational change initiatives.
Ted began his healthcare career at Boston Children’s Hospital where he served the Six Sigma team to develop measurement systems and audit processes to improve hospital cleanliness. He then moved to Atrius Health in Boston, where he worked as a front-line improvement specialist and an Innovation Engineer. While there he helped build the Atrius Health Innovation Center and worked with teams to design new clinical care models. With Ted’s assistance, the innovation team designed and created the organization’s first home-based urgent care program, which reduced overall costs for elderly patient care by $1.5 million annually.
Ted co-wrote the article “How Atrius Health Is Making the Shift from Volume to Value” which was published in Harvard Business Review. He received a Bachelor of Arts degree in Physics from Lawrence University in Appleton, Wisconsin.
Adam Ward has an uncanny ability to extract high levels of performance from the teams he works with. He is a natural teacher that breaks down complex topics in the simplest terms. He is an inspirational leader who tells stories with powerful examples that inspire innovative action while staying grounded in the state of the business. He has experience across a multitude of industries, but healthcare became a passion for him, eventually leading to him writing the bestselling Lean Design in Healthcare, a book about establishing systematic innovation within healthcare organizations. He now runs his own consulting firm.
Just recently, as an Innovation & Strategy Consultant at Simpler (an IBM company) Adam was responsible for executive coaching of clients. His client list included the US Air Force, Harvard University, Atrius Health, ThedaCare, the Veteran’s Administration, EnerSys, Lockheed Martin, the Gemological Institute of America, Northwestern Mutual, and more. He has established innovation teams, improved product development output, coached c-suites on innovation, and helped developed corporate strategies. After IBM acquired Simpler, he was chosen to create integrated services combining Simpler’s proven operational excellence system and IBM’s artificial intelligence, blockchain, and IoT technologies.
Previously, as the Product Development Strategist at GE Healthcare, Adam worked for the Chief Technology Officer of the $16B company. He was key in creating and implementing multiple, transformative initiatives including the Product Leader program for the twelve, Diagnostic Imaging divisions and the Disruptive Cost Workout, which saved tens of millions of dollars during its launch year and went across other GE units as the standard.
Prior to working at GE Healthcare, Adam was a Design Leader for Honda R&D Americas. He was responsible for the electrical system of vehicles, routinely leading cross-functional teams of 50+ individuals with project capital budgets more than $100M and material spend exceeding $1B annually.
Adam holds an MBA from The Ohio State University and a BSME from the University of Maryland. He has served on several non-profit boards, led capital campaigns, and speaks regularly at conferences. He is a student coach and lecturer for the MBOE program at Ohio State.
Elizabeth J. Warner, MD FACP CPE received her Medical Doctorate from Michigan State University, College of Human Medicine, with AOA designation, and completed her Internal Medicine residency at Kalamazoo Center for Medical Studies. She continues to pursue lifelong learning as a Masters student in Positive Organizational Development at Case Western Reserve University. Elizabeth is a board-certified physician who has served clinically in ambulatory primary care, geriatric care in a post-acute setting and hospital-based palliative care.
Seeing recurrent, entrenched care delivery problems, Dr. Warner developed her leadership skills to serve her community at a different level. As Primary Care Medical Director at Bronson Healthcare Group, and then as Medical Director of Continuous Improvement Support, Elizabeth empowered all learners to embrace lean thinking in order to transform healthcare into a sustainable, joyous profession. She served as the internal “sensei” (coach) of her organization, and lead trainer for the system-wide management system implementation.
Dr. Warner is now founder of Warner Well Being LLC, to serve healthcare transformation on a national level. She has a unique blend of experience, curiosity and lean knowledge, anchored in the professional principles of medicine and Shingo principles of operational excellence. Through coaching, training and speaking, Dr. Warner will propel individuals and organizations forward on their transformational journeys.