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Reducing Emergency Department Length of Stay

Posted on by CATALYSIS

“Chaos in the emergency department is common. How to fix it is not always clear. Mary P. Mercer, MD, MPH, from the University of California, San Francisco, discusses how they successfully fixed their long dwell times at the emergency department at San Francisco General Hospital. Their solution was to create a fast-track unit that managed low-acuity […]

Gladys Bogoshi, a Lean Healthcare CEO from South Africa

Posted on by CATALYSIS

Mark Graban’s Lean Blog Episode #336 is Gladys Bogoshi, the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals in South Africa and the main teaching platform of the University of the Witwatersrand. The Hospital is situated in Johannesburg and has a bed capacity of 1189. Gladys is going to […]

Improving Governance Through Gemba Walks

Posted on by CATALYSIS

Hospital board members can sometimes feel isolated from the rest of the organization. Even under ideal circumstances – they receive good data and information from the senior leadership team and during board meetings have great discussions about the organization’s True North measures – they may still feel disconnected, depending on the size of the organization and […]

How a U.S. Health Care System Uses 15-Minute Huddles to Keep 23 Hospitals Aligned

Posted on by CATALYSIS

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. At Salt Lake City-based Intermountain Healthcare, ensuring the alignment of all these things to provide extraordinary care requires a constant regimented focus across our 23 hospitals, 170 clinics, and […]

Applying Lean Principles to Board Work

Posted on by CATALYSIS

St. Charles Health System’s embrace of lean practices led to a new culture and revitalized governance model Health care is ripe for change. The evidence is all around us. A majority of healthcare leaders recently surveyed said hospitals and health systems are most in need of disruptive innovation (New England Journal of Medicine Catalyst, February 16, […]

Changing Leadership Behavior Gets Real Results

The behavior of senior executives, and especially the CEO, is known to be directly related to an organization’s performance. In 2017, we reported on five behavioral dimensions required to build a culture of continuous improvement: willingness, humility, curiosity, perseverance, and self-discipline. Does changing leader behavior to embody these qualities lead to better patient outcomes? The leadership team at […]

Newsletter: How a Management System Can Improve Patient Care

Posted on by CATALYSIS

  A true transformation starts with leaders’ behaviors EDUCATION   EVENTS   STORE   NETWORKS   RESOURCES As interest in the daily management system grew, we taught it to other health systems in the U.S. and Canada and early results showed very promising returns. The daily management system gave administrators and caregivers a method to find the root cause […]

A Look Inside the Transformation Journey at Saint Agnes Medical Center

Posted on by Tom Hartman

Saint Agnes Medical Center (SAMC), part of Trinity Health, is a 436-bed, state-of-the-art medical center in Fresno, CA. They strive to be “THE trusted health partner in Central California through its unrelenting pursuit of excellence.” In July of 2016, SAMC began working with Catalysis to transform their culture and improve patient care. Catalysis engaged in […]

Newsletter: How Principles Sustain Cultural Transformation

Posted on by CATALYSIS

  Make your organization stand out EDUCATION   EVENTS   STORE   NETWORKS   RESOURCES “Starbucks has taken the ultimate commodity, the coffee bean, and turned it into an experience. We have taken the most personal of experiences, healthcare, and turned it into a commodity.” ~ Brian Wong, MD, CEO, The Bedside Trust Many hospitals struggle to differentiate themselves […]