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Category Archives: Guiding Principles

Podcast, The Lens – COVID-19 8. Practical Steps for Supporting People in Times of Uncertainty

            The COVID-19 pandemic turned many of our lives upside down and inside out, which highlighted the need for leaders to be able to help their staff by translating behavior and shifting thinking to help keep work environments positive for everyone. Today Kerri Burchill, Organizational Development Leader at Southern Illinois […]

When is it safe to go to the doctor again? Ask four questions

Patient Volumes have not returned to normal in most health care organizations in the U.S.  One of the main reasons is people are scared to go to the doctor’s office. We might get infected from workers, other patients, even doctors. To assure it’s safe look for the following four things. Is a drive through visit […]

Lean, Shingo, and the Baldrige Framework: A Comprehensive Method to Achieve a Continuous-Improvement Management System

In this article, John Toussaint, John R. Griffith, and Stephen Shortell provide a detailed analysis of how the Baldrige criteria can be met using the Shingo model. Lean, Shingo, and Baldrige do not have to be used independently. They can work together to achieve a culture of continuous improvement. Read the full NEJM Catalyst article

Leadership Survey: Organizational Culture Is the Key to Better Health Care

Posted on by CATALYSIS

Organizational culture is the essential element in meeting health care goals, according to Stephen Swensen, MD, Professor Emeritus at the Mayo Clinic College of Medicine and Senior Fellow at the Institute for Healthcare Improvement. “Culture, more than anything else, drives performance,” he says. “Culture is the way in which organizations make decisions about what they […]

Improving Governance Through Principles

Posted on by CATALYSIS

Published in Healthcare Executive JULY/AUG 2018, authored by Don Shilton, Joseph Sluka, and John S. Toussaint, MD The value imperative is challenging boards to apply Lean principles to governance processes. Many boards are composed of community leaders who are accomplished executives from other industries. Often, these well-meaning board members want to apply their business acumen to the operations of the hospital or […]

The Principles, Behaviors, and Systems Necessary to Build a Culture of Excellence

Originally posted by hfma at: https://www.hfma.org/Content.aspx?id=60395 by JOHN TOUSSAINT John Toussaint will be presenting at HFMA’s 2018 Annual Conference, taking place June 24-27 in Las Vegas. This blog post touches on the theme of his presentation, Developing the Principles, Behaviors, and Systems to Build a Culture of Excellence. For more information or to register, go to annual.hfma.org. Healthcare […]

New Video that Describes What Can Be Done to Improve Healthcare

Posted on by CATALYSIS

Ted Stiles, vice president of Stiles Associates, talks with Dr. Toussaint about the current and future state of our national healthcare system. Ted and John talk about a wide number of topics that are changing in healthcare. They also discuss the different ways the ThedaCare Center for Healthcare Value is working with hospital leaders, partners, […]

New Book, Management on the Mend, Proposes Best Practices for Lean Transformation in Healthcare

Posted on by CATALYSIS

Appleton, Wis. (June 9, 2015) — The ThedaCare Center for Healthcare Value is excited to release Management on the Mend: The Healthcare Executive Guide to System Transformation, by renowned healthcare leader and Center CEO John Toussaint, MD. The book is Dr. Toussaint’s third and is published by the Center, an education institute for healthcare leaders […]

Understanding and Misunderstanding Variation in Healthcare

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Abstract In a paper presented at the 20th Annual Deming Research Summit, the author described how Dr. W. Edwards Deming’s management philosophy was being applied in healthcare through efforts to learn and emulate the Toyota Production System style of management, referred to as “lean” (Stoecklein, 2014). That paper focused on the principles that were being […]