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Author Archives: Sara Thompson

About Sara Thompson

Sara composes and edits the content for the createvalue.org as well as other communications including mass email and social media. If you have ideas on topics that you would like Catalysis to address feel free to reach out to her.

How to Create Value for the Customer

At the peak of the Shingo Model pyramid is the principle “create value for the customer.” If an organization fails to deliver value to the customer, they will ultimately wind up out of business. Value is defined by the customer by what they are willing to pay for. Here are some behaviors that can help […]

The Top Four Ways to Assure Quality at the Source

Each time I prepare to send out an electronic newsletter I follow a standard process that has been designed to ensure that a defect-free email goes out. The process includes proofreading copy before it goes into the newsletter format, testing links, and even testing the email format. Over the years we have refined this process […]

Seven of Our Favorite Helpful Questions

A leader’s role is to develop their people to solve problems. Asking open-ended, helpful questions will help draw out deeper thinking and strengthen the problem-solving muscles. Many times, the best helpful questions begin with ‘what’ and ‘how,’ rather than ‘who’ and ‘why.’ For a question to truly be helpful it must be delivered in a […]

Better Has No Limit

“Better has no limit.” This is a Yiddish proverb that Dr. Christine Nefcy shared during the physician panel at the 10thannual Lean Healthcare Transformation Summit in Washington, DC, last week. She says that she likes to use this proverb when talking with physicians about continuous improvement and the Shingo principle of seeking perfection. This really […]

Changing Organization Culture is Like Renovating an Old House

A continuous improvement journey is much more than the implementation of tools and alignment of work. Lean transformation requires cultural change. This change comes from defining principles and the behaviors that demonstrate these principles. Changing an organization’s culture takes time, effort and dedication. Recently, I was talking with a colleague about the Shingo principles and […]

Remember Why You Do It

Every now and then we need to step back and remember why we are putting all of this effort into culture transformation and process improvement. When I lose sight, I think back to four years ago when my youngest son was born and I felt the impact of improvement work from the patient perspective. Now […]

Inspiring Healthcare Leaders, Accelerating Change

Welcome to the Catalysis Blog! You may recall from science class that catalysis is the acceleration of a reaction by a catalyst. We chose that name because our goal is to inspire healthcare leaders and accelerate change throughout the healthcare industry; change to deliver higher value for patients. 

What Do Patients Really Want?

It’s 10:30 pm and I am sitting wide awake in my newborn’s hospital room wondering if I will ever be able to take him home. It seems like we have been here forever and nobody is telling me anything; I am not even sure how serious my son’s condition is!  I feel frustrated and powerless, […]