Why Process Is U.S. Health Care’s Biggest Problem

by John S. Toussaint & Kathryn Correia

MARCH 19, 2018

Executive Summary

A lot of money has been spent on information technology in health care with little to show for it. When it comes to change, the technology is the easiest part. Most health systems in America have or are implementing the EHR. And the vendor processes for implementation have become very good. The hard part is to get the doctors, nurses, and administrators to agree on what is the best way to deliver the care. Health care technology is only very effective when it is used to support a well-designed care process.

Read the full article at Harvard Business Review.



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