I came across an article recently in the Sloan Business Review titled “Toxic Culture is Driving the Great Resignation.” The idea that toxic cultures were driving the current great resignation quickly connected with recent conversations I’ve had with friends about their struggles at work. Both friends who reached out have been having issues with their […]
Plan, do, study, adjust, or PDSA, can also be thought of as the improvement cycle. These four steps outline the problem-solving process that leads to improvement. Often people struggle with consistency in completing the cycle because they want to plan and do and then move on to the next problem.
Focus on the Process is one of the Shingo Principles that highlights how all outcomes are the result of a process and consequently it is nearly impossible for people to consistently produce ideal results with a poor process. W. Edwards Deming captured this idea well when he said, “A bad system will beat a good […]
Working in the Catalysis Healthcare Value Network (CHVN), I get to see many healthcare organizations that are working to improve value for patients. CHVN member organizations are at varying places along their lean journey. Some just starting out and others are more mature in their thinking. No matter what, each time I visit an organization […]
As a child I aspired to be a sports journalist. I used to look forward to Thursdays more than any other day of the week. Thursday was the day that my father’s Sports Illustrated magazine arrived in the mail. The excitement and anticipation I had for this delivery would cause me to run home from […]
One of the best parts of my job is meeting with healthcare leaders from across the country and hearing about their organization’s cultural transformation as well as their own personal transformations as leaders in a lean environment. I recently had the opportunity to spend time with Keith Knoll, President at Wellspan’s York Hospital. It was […]
We hear people talking about population health more often than we did before. This trend is likely to continue as healthcare organizations are working to reduce costs and increase patient value. Population health is about individualized care and intervening earlier to get a better outcome based on what works for the population. This thinking allows […]