Nemours Children’s Health System cares for families at more than 90 locations spread across six states including freestanding children’s hospitals in Wilmington, Delaware and Orlando, Florida.
Known as one of the nation’s leading pediatric health systems, Nemours cares for more than 400,000 children a year through primary, specialty and urgent care locations. Nemours also powers the world’s most-visited website for information on the health of children and teens, KidsHealth.org, and offers on-demand, online video patient visits through Nemours CareConnect.
Continuous improvement is deeply embedded in the culture at Nemours. One component that enables their culture to thrive is their tiered huddles that are part of their lean management system. Hundreds of huddles happen system-wide at Nemours, in both clinical and non-clinical areas. Huddles happen at the frontline and all the way up to the executive team huddle that occurs once a week. In the first quarter over 600 safety issues were surfaced & escalated through the huddle system, providing visibility and urgency around countermeasures.