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Sustained Performance Improvement Requires Culture of Excellence

Posted on by CATALYSIS

By using a systematic approach to build a culture of continuous improvement and implement Lean principles, health systems can dramatically boost operational performance in quality, safety, and other domains.

This article highlights work done by two Catalysis Healthcare Value Network members:  Salem Health and St. Mary’s General Hospital.

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Interviewed for this article:

Debbie Goodwin, RN, MSN, kaizen (lean) learning and development consultant, Salem Health, Salem, Ore.; Don Shilton, president, St. Mary’s General Hospital, Kitchener, Ontario; Reid Sund, controller, Salem Health, Salem, Ore.; John Toussaint, MD, CEO, Catalysis, Appleton, Wis.

 

 

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