Rarely is the path of a lean journey straight and clear. That’s the message from St. Mary’s General Hospital in Kitchener, Ontario, where they confidently declare they’ve achieved a still too rare milestone: a culture of continuous improvement. This culture is one that they’re committed to evolving and improving every day—and that is embedded in their staff and leadership recruitment, training and development and in the daily work of everyone, including the Board of Trustees….
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Originally posted in the Spring 2018 issue of Target, an AME publication.
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