Has your boss ever come to you and said, “I’d like to speak with you when you have a minute”? What was your first thought? My first thought would be, “uh oh… I’m in trouble!” Getting and giving feedback can sometimes be an intimidating process. That’s why it is important to understand the feedback process. […]
Author Archives: Pam Helander
It can be hard for leaders to take the initiative to implement their own standard work because it takes commitment and patience. It also requires you to look closely at the purpose of your job and whether the activities you are doing align with that purpose. We often see leaders giving up on their leader […]
Some leaders understand the need for leader standard work but are not sure where to start. We recommend that you start by asking yourself these four questions that are designed to help you focus on the purpose of your role, as well as your key goals and objectives, then determine activities that align with achieving […]
In the past few months, I have been asked if there is a difference between the Lean Management System and Shared Governance. Yes, but… I see the Management system is a foundational element to the Shared Governance process and will support the work done in Shared Governance to progress toward the desired results.
The goal of a management system is to develop people to solve problems and improve performance. A successful and sustainable management system must be rooted in the principles of organizational excellence and leaders must model the way with their behaviors. It is important to remember that a management system is made up of multiple components […]
The goal of the management system for organizational excellence is to develop people to solve problems and improve performance. An effective management system will also open lines of communication from the CEO to the front-line staff, the front-line staff to the CEO, and every level in-between. As recent events plunged the healthcare system into crisis […]