Experience firsthand what a mature management system, built on the foundation of organizational excellence, looks like in a healthcare organization through our site visits. UMass Memorial Health Site Visit UMass Memorial Health recognized the role of supporting teams in operations by creating a framework to ensure a culture of continuous improvement. Through intentional integration of […]
Are you starting or restarting your improvement journey? Do you know what you want to achieve in this transformation? Is there a clear vision of what your organization should look like? Our experience has taught us that one of the leadership practices fundamental to initiating and sustaining a lean transformation is to “go and see” […]
Standard processes are fundamental in a continuous improvement environment. They help us to remove waste and address issues more effectively. Focus on process is one of the foundational principles for Organizational Excellence as defined by the Shingo Institute. Creating and maintaining processes takes deliberate focus and commitment. Here are some tips to guide you as […]
https://createvalue.org/blog/tips-for-creating-and-maintaining-processes/
Process observation is an essential part in the improvement process. The purpose is to observe whether a new standard is performing as expected and sustain improvements. This component of the management system is very closely linked to the Shingo Principle “focus on process.” When you are starting to implement process observation it can be unnerving […]
https://createvalue.org/blog/implementing-process-observation/
Some leaders understand the need for leader standard work but are not sure where to start. We recommend that you start by asking yourself these four questions that are designed to help you focus on the purpose of your role, as well as your key goals and objectives, then determine activities that align with achieving […]
https://createvalue.org/blog/tips-developing-leader-standard-work/
Leader standard work is one of the elements in a lean management system. In his book Creating a Lean Culture, David Mann compares leader standard work to the engine of a car. While many of us might not know a whole lot about cars, we do know that the engine is a vital part. Likewise, […]
https://createvalue.org/blog/four-questions-consider-creating-leader-standard-work/
Kamishibai, or process observation, is not only fun to say, but it is also an essential component of a lean management system. Process observation helps to ensure that you are maintaining standards and the standards you have in place are delivering on the expected outcome. If you walk away from processes that you improve, they […]
https://createvalue.org/blog/dos-and-donts-of-implementing-process-observation/
“Better has no limit.” This is a Yiddish proverb that Dr. Christine Nefcy shared during the physician panel at the 10thannual Lean Healthcare Transformation Summit in Washington, DC, last week. She says that she likes to use this proverb when talking with physicians about continuous improvement and the Shingo principle of seeking perfection. This really […]
One of the first components needed in a management system is a way to look at your day. We call that our status sheet. It’s a daily check-in. It could be a huddle, it could be a conversation, whatever it is that you are doing, but it is at the front line and focused on […]
https://createvalue.org/blog/stop-firefighting-and-start-planning/
Many organizations we work with have management systems and problem-solving processes and tools already in place. They often wonder how and where kata fits into what they are already doing. Kata does not replace these tools; instead kata can be used as an opportunity to enhance the processes and methods that you are currently using. […]
https://createvalue.org/blog/five-benefits-of-practicing-kata/
