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NYC Health + Hospitals’ Rapid Responses To COVID-19 Were Built On A Foundation Of Emergency Management, Incident Command, and Analytics

Posted on by CATALYSIS

March 1, 2020, marked the first confirmed case of COVID-19 in New York City. It was not long before the disease had reached epidemic proportions. As cases surged, NYC Health + Hospitals (NYC H+H)—the United States’ oldest and largest municipal health care delivery system—began providing care to many, many patients fighting for their lives. Soon, […]

A Standardized Management System and an Improvement Culture allow for fast, safe, and efficient response to Covid-19

Posted on by John Toussaint

By Lisa Yerian M.D. and John Toussaint M.D. There is great concern throughout the U.S. that health systems will not be able to meet the demand of the potential exponential growth of critically ill patients with COVID-19. This is playing out in New York where some hospitals have full ICUs and too few ventilators to […]

Restart Planning Guidance Update

Posted on by CATALYSIS

We are working with organizations in our healthcare community to understand the process and needs for restarting business lines in healthcare organizations as many healthcare organizations are thinking into the future. Here is the most recent guidance and thinking. Update 04-28-20 How much COVID-19 space is necessary? Are the expanded spaces held in reserve or […]

How the Process Improvement Team is Supporting Key Workflows During COVID-19 at Mercy St. Louis

Posted on by CATALYSIS

A Vice President of Process Improvement and a Lean Specialist are managing the day-to-day process development, questions fielding, and workflow development for: Workflow and criteria for COVID-19 testing for physicians and providers Database and process for notifying physicians and patients of results Infection control processes and workflows, including PPE standards, education, and electronic mechanism for […]

Tips for Helping Front Line Staff Manage Stress

Posted on by CATALYSIS

Memorial Sloan Kettering Cancer Center from Dr. Lee Erikson Set up a Coping with Stress Hub on our intranet Communicated widely about our EAP mental health resources Set up several on line resources with links to apps for meditation, mindfulness, exercise, tai chi, etc. The psychiatry department is offering telemedicine counseling sessions to staff Launched […]

Lean Support of COVID-19 Incident Command in a New York City Hospital

Posted on by CATALYSIS

Over the past several weeks, the COVID-19 pandemic has challenged routines in all of our lives and has brought into focus the need for rapid change as we race to re-define and improve how we are delivering health care. At Mount Sinai Morningside (MSM), an urban community hospital in New York City and a member […]

How Process Improvement Teams Can Help During the COVID-19 Crisis

Posted on by Sara Thompson

Mercy St. Louis shares how their PI Team is helping in this time of crisis. A Vice President of Process Improvement and a Lean Specialist are managing the day-to-day process development, questions fielding, and workflow development for: • Workflow and criteria for COVID-19 testing for physicians and providers • Database and process for notifying physicians […]

Prioritization and Deselection: “Moving at the Speed of Trust”

Posted on by Jeff Hunter

“Moving at the speed of trust” was the phrase a senior physician leader used during my recent Patient-Centered Strategy workshop. His observation was that senior leadership teams struggle because prioritization and deselection require real choice-making among alternatives. It requires a team to say “not now” to a good idea because the capacity does not exist […]

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