The Berlin Airlift is the type of inspirational story that makes you wonder why you did not learn about it in school. I only recently discovered it by stumbling across an old History Channel video, and have found myself thinking about it ever since. Not only is the Berlin Airlift a triumph in operational efficiency, but […]
Dr. Toussaint and host Mark Graban discuss his reflections on his time learning from the late Paul O’Neill, the founder of Value Capture. What does “habitual excellence” mean to him? Why was Paul one of the first people John called when he launched his non-profit organization, Catalysis? Check out the podcast
The COVID-19 pandemic turned many of our lives upside down and inside out, which highlighted the need for leaders to be able to help their staff by translating behavior and shifting thinking to help keep work environments positive for everyone. Today Kerri Burchill, Organizational Development Leader at Southern Illinois […]
Patient Volumes have not returned to normal in most health care organizations in the U.S. One of the main reasons is people are scared to go to the doctor’s office. We might get infected from workers, other patients, even doctors. To assure it’s safe look for the following four things. Is a drive through visit […]
In this article, John Toussaint, John R. Griffith, and Stephen Shortell provide a detailed analysis of how the Baldrige criteria can be met using the Shingo model. Lean, Shingo, and Baldrige do not have to be used independently. They can work together to achieve a culture of continuous improvement. Read the full NEJM Catalyst article
Organizational culture is the essential element in meeting health care goals, according to Stephen Swensen, MD, Professor Emeritus at the Mayo Clinic College of Medicine and Senior Fellow at the Institute for Healthcare Improvement. “Culture, more than anything else, drives performance,” he says. “Culture is the way in which organizations make decisions about what they […]
Published in Healthcare Executive JULY/AUG 2018, authored by Don Shilton, Joseph Sluka, and John S. Toussaint, MD The value imperative is challenging boards to apply Lean principles to governance processes. Many boards are composed of community leaders who are accomplished executives from other industries. Often, these well-meaning board members want to apply their business acumen to the operations of the hospital or […]
Originally posted by hfma at: https://www.hfma.org/Content.aspx?id=60395 by JOHN TOUSSAINT John Toussaint will be presenting at HFMA’s 2018 Annual Conference, taking place June 24-27 in Las Vegas. This blog post touches on the theme of his presentation, Developing the Principles, Behaviors, and Systems to Build a Culture of Excellence. For more information or to register, go to annual.hfma.org. Healthcare […]
Ted Stiles, vice president of Stiles Associates, talks with Dr. Toussaint about the current and future state of our national healthcare system. Ted and John talk about a wide number of topics that are changing in healthcare. They also discuss the different ways the ThedaCare Center for Healthcare Value is working with hospital leaders, partners, […]
Appleton, Wis. (June 9, 2015) — The ThedaCare Center for Healthcare Value is excited to release Management on the Mend: The Healthcare Executive Guide to System Transformation, by renowned healthcare leader and Center CEO John Toussaint, MD. The book is Dr. Toussaint’s third and is published by the Center, an education institute for healthcare leaders […]
