Optimizing leadership skills is more important than ever, given a fast-changing healthcare environment rife with competitive new services such as CVS MinuteClinics, virtual second-opinion specialty shops, and offshore 24-hour radiology reading services. To adapt, and survive, organizations must take advantage of every bit of institutional talent. But this can happen only if leaders first embrace the need to change.
Catalysis' Executive Coaches have worked with many CEOs in hospitals around the world on how to develop an improvement culture. Here is what staff members have said about the results:
"Our CEO is more focused, supportive, and asks if he should step in... he has time for all directors and department heads."
"She says every person needs to solve the problems. She listens to you and acts like she is on the same level as you."