Hospital board members can sometimes feel isolated from the rest of the organization. Even under ideal circumstances – they receive good data and information from the senior leadership team and during board meetings have great discussions about the organization’s True North measures – they may still feel disconnected, depending on the size of the organization and the type of community it serves.
One solution to mitigating the potential for isolation is to fo for a walk with purpose. At St. Mary’s General Hospital, Kitchener, Ontario, the board has implemented a gemba walk program.
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