In Part II of Mending Management (in the March/April issue of the Physician Leadership Journal), John S. Toussaint, MD, author of Management on the Mend, outlines how human resources, information technology and finance are integral to creating a new operating system that will transform all health care operations. We call the new operating system lean health […]
In a new blog post for Health Affairs, the Center’s John Toussaint, MD, joins CMS’ Patrick Conway, MD, and Center Board Member Stephen Shortell of the UC Berkeley School of Public Health, to address claims made in the recent New England Journal of Medicine article, “Medical Taylorism,” that the Toyota Production System and lean healthcare […]
By John S. Toussaint, MD as posted at American Association for Physician Leadership AS PHYSICIANS, WE SPENT MOST OF OUR school years focused on learning the science of diagnosis and treatment. We labored to learn the details of how the human body acts as a system, what can go wrong and how the many parts of human […]
It’s an opportune moment for health leaders to focus on ‘Lean’ at a communitywide level, says John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value March 9, 2016 By John Toussaint, M.D. Lean principles and processes have become important tools for transforming health care delivery, transparency and cost. Yet, while more […]
In a recent article in the Accountable Care News, Dr. Toussaint describes the structure behind the Transformation House. This diagram is a visualization of the interactions essential for a successful transformation. Read article here.
Interview with Dr. John Toussaint, CEO, ThedaCare Center for Healthcare Value At the recent Lean Healthcare Transformation Summit in Brussels, Planet Lean editor Roberto Priolo sat down with John Toussaint to discuss the state of lean thinking in healthcare, its challenges and its opportunities. Read the interview at Planet-Lean.com.
by John Toussaint, MD, via Lean.org Healthcare teams in the U.S. include some of the brightest, most passionate, and most dedicated people of any industry. Yet healthcare is also one of the most unreliable industries. Three Sigma quality is the norm. This year alone over 250,000 Americans will die due to medical error. How can so […]
John Toussaint, MD, has published an article in Harvard Business Review describing the model cell. The best approach to radical redesign is to have front line workers do the heavy lifting of redesigning their work. Once the model cell has been created, then leaders design plans to spread the work to the rest of the […]
In part 2 of this article appearing in the Journal of Healthcare Management, John Toussaint, MD, describes a system where every employee’s job is to find and fix problems using the scientific method. The system consists of varying degrees of standard work for all—from technicians to senior executives—and management practices that are as reliable and […]
By Rachel Regan and John Toussaint, MD, as posted at Pharmacy Times Accountable care organizations (ACOs) are groups of doctors, hospitals, and other health care providers, such as pharmacists, who come together voluntarily to give coordinated high-quality care to their Medicare patients. The goal of coordinated care is to ensure that patients, especially the chronically […]
