by John Toussaint, MD, via Lean.org
Healthcare teams in the U.S. include some of the brightest, most passionate, and most dedicated people of any industry. Yet healthcare is also one of the most unreliable industries. Three Sigma quality is the norm. This year alone over 250,000 Americans will die due to medical error.
How can so many smart people be making so many terrible mistakes? Broken processes are the cause of most mistakes in healthcare. Why are healthcare processes broken? The root cause, in my experience, is the prevailing healthcare management system.
Read the full article by Dr. Toussaint at The Lean Post.