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Author Archives: Nicole Christensen

Why Create Flow & Pull Value?

The other morning as I was stuck in the crazy weekday morning ritual that is the elementary school drop off line, I started thinking about the Shingo Principle flow and pull value.  I am not fond of this part of my morning routine; it seems like it takes much longer than it should, and I […]

Tips for Creating a Continuous Improvement Mindset

The Shingo principle seek perfection is about challenging the status quo; always wanting to be better and do better. While perfection will never be obtained, the pursuit of perfection creates a mindset and culture of continuous improvement. Over the years, I have seen many healthcare organizations who are striving to attain operational excellence by focusing […]