Author Archives: Mark Graban

Healthcare Excellence Requires Problem-Solving and Psychological Safety

Posted on by Mark Graban

Whether we aim to be a “Lean” hospital or have a culture of safety (or, ideally, both), this level of excellence is built upon a culture of continuous improvement. As Greg Jacobson, MD, an emergency medicine physician, and CEO of KaiNexus says: “We cannot have a culture of continuous improvement without a culture of learning […]

Being Open to Learning and Using Process Behavior Charts Means Unlearning Something Else

Posted on by Mark Graban

  Why don’t people adopt best practices? I get asked this question a lot. What are some of the possible answers? Sometimes, it’s as simple as people not being aware of the better way. You can’t blame people for not adopting something they haven’t been taught. Other times, people just get really anchored in the […]