Whether we aim to be a “Lean” hospital or have a culture of safety (or, ideally, both), this level of excellence is built upon a culture of continuous improvement. As Greg Jacobson, MD, an emergency medicine physician, and CEO of KaiNexus says: “We cannot have a culture of continuous improvement without a culture of learning […]
I liked the recent Catalysis blog post on “How to Create an Area Scorecard,” but I’d like to use this blog post to build upon the helpful thoughts that were shared there. The previous blog post focused on the important question of “what should we measure?” The recent book Measure What Matters by John Doerr […]
Why don’t people adopt best practices? I get asked this question a lot. What are some of the possible answers? Sometimes, it’s as simple as people not being aware of the better way. You can’t blame people for not adopting something they haven’t been taught. Other times, people just get really anchored in the […]
