Checking the process and outcomes boxes only goes so far. To improve health care quality in a sustainable way, some experts argue, it’s vital to look at the structure of care delivery.
by Thomas Reinke in Managed Care, January 2017
In this article, Dr. John Toussaint also shares his viewpoint on the fundamental change required in the structure of the healthcare system.
Related: John Toussaint is the author of Management on the Mend, a book which focuses on the whole system view that he describes in the article above.