by Sabriya Rice, January 1, 2016 in Modern Healthcare A focus on individual physician performance, reducing diagnostic errors, standardizing performance measures and rethinking patient satisfaction will be among the top agenda items for healthcare quality and safety leaders in 2016. Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, said there will be a […]
by John Toussaint, MD, via Lean.org Healthcare teams in the U.S. include some of the brightest, most passionate, and most dedicated people of any industry. Yet healthcare is also one of the most unreliable industries. Three Sigma quality is the norm. This year alone over 250,000 Americans will die due to medical error. How can so […]
John Toussaint, MD, has published an article in Harvard Business Review describing the model cell. The best approach to radical redesign is to have front line workers do the heavy lifting of redesigning their work. Once the model cell has been created, then leaders design plans to spread the work to the rest of the […]
By: Orest (Orry) Fiume, with Michael Ballé, Dan Jones and Jacques Chaize, as posted at Planet Lean Every advocate of lean with a skeptical boss has been asked “What’s the ROI of lean?” at least once. This landmark article explains that lean can indeed help us to achieve a superior ROI, so long as we […]
In part 2 of this article appearing in the Journal of Healthcare Management, John Toussaint, MD, describes a system where every employee’s job is to find and fix problems using the scientific method. The system consists of varying degrees of standard work for all—from technicians to senior executives—and management practices that are as reliable and […]
By Priyanka Dayal McCluskey GLOBE STAFF NOVEMBER 14, 2015 In all the years Dr. Eric W. Dickson worked in UMass Memorial Health Care’s big emergency room here, moving from one patient to the next, he never dreamed that one day he might run the whole health system. But in 2013, Dickson got the job. And […]
By: Roberto Priolo, Planet Lean Most leaders interested in lean have to learn how to become teachers, a very difficult process not everybody is able to complete. Hereford learned to be a teacher right at the beginning of his career, which – he admits – is an advantage. According to him, what’s changed in his […]
Ted Stiles, vice president of Stiles Associates, talks with Dr. Toussaint about the current and future state of our national healthcare system. Ted and John talk about a wide number of topics that are changing in healthcare. They also discuss the different ways the ThedaCare Center for Healthcare Value is working with hospital leaders, partners, […]
Abstract Purpose This case study describes how Lean performance improvement principles helped transform an integrated healthcare system’s talent acquisition team to best in class. Design/methodology/approach Spectrum Health’s Talent Acquisition team needed to change its functional processes to better achieve its recruitment goals. In 2013, the system’s Talent Acquisition and Process Improvement teams partnered to conduct […]
After visiting hundreds of healthcare organizations across the globe, Dr. John Toussaint has used this collective experience to build a framework for delivering better customer value. These successful leadership behaviors and other operational guidelines are defined in a new white paper entitled: Systems Approach for Transforming Healthcare Organizations Improving the Quality, Cost, and Value […]
