By Debbie Goodwin, Salem Health as posted at Mark Graban’s Lean Blog
Mark’s Note: Today’s guest post comes via my friends at the ThedaCare Center for Healthcare Value, who suggested this case study from Salem Health. You might remember my post from 2012 where I shared a video of some of their senior leaders talking about going to Japan. At the bottom of this post is an 18-minute long video that was shared by the Center.
Decreased patient experience scores, increased ED length of stay, increased left without being seen rate and increased time from the patient presenting to the ED until time to see a doctor were all problems that the Salem Hospital Emergency Department was experiencing in 2014.
Continue reading at the Lean Blog.