Newsletter: Leadership Behaviors are Key to Cultural Change

Posted on 09/06/2018 by CATALYSIS

EDUCATION EVENTS STORE NETWORKS RESOURCES

Martin’s Point Health Care was an early adopter of lean concepts in healthcare, and its use of lean has progressively matured since 2010. As the organization progressed on their continuous improvement journey they realized that a critical component for culture change was missing – lean leadership behaviors. Their improvement and HR teams worked together to develop a system for ingraining the necessary behaviors into the culture at Martin’s Point Health Care in order to achieve their goal of “all employees providing ever-increasing value to our customers and community, with ease.”

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How You Can Enable Cultural Transformation

Everyone plays an important and specific role in the transformation journey of an organization. These roles are centered around aligning the work to the organizational goals, enabling others to solve problems, and improving processes and outcomes.

We have a workshop designed for you at the Lean Leadership Series October 15-18 in Baltimore, MD

**Continuing Education credits are available for some workshops, please see descriptions for details.

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Cleveland Clinic Empowers Every Caregiver to Make Improvements Every Day

Catalysis Healthcare Value Network member, Cleveland Clinic, has been on an improvement journey since 2006. In 2013, the organization began to shift their vision to create a culture in which every caregiver is capable, empowered and expected to make improvements every day. Their journey of learning has shifted to a model that is proactive, where accelerated improvements are the result of caregivers feeling empowered and capable to look at problems differently.

The Cleveland Clinic Improvement Model was developed to enable the organization to harness the power of everyone to understand their purpose and achieve their goals. The model, comprised of four systems, places focus on organizational alignment, visual management, problem solving, and standardization. The model further outlines the tools that are utilized with each system as well as the specific roles and behaviors expected of senior leaders, managers, and teams of caregivers.