Newsletter: Five Changes Great Leaders Make to Develop an Improvement Culture

Posted on by CATALYSIS

John Toussaint and Susan Ehrlich co-author NEJM Catalyst Article

Dr. John Toussaint, founder and CEO of Catalysis, and Susan Ehrlich, M.D. and CEO at San Francisco General Hospital and Trauma Center (a Catalysis Healthcare Value Network member), collaborated to write, “Five Changes Great Leaders Make to Develop an Improvement Culture.” The article was recently published in NEJM Catalyst.

 “We have distilled important leadership qualities down to five key behavioral dimensions that, together, are essential for fostering a culture of continuous improvement: willingness, humility, curiosity, perseverance, and self-discipline,” Toussaint and Ehrlich write. The article goes on to explain how cultivating these behavioral dimensions can help improve health system performance.
New Executive Site Visit Scheduled at UMass Memorial

UMass Memorial Health Care and Catalysis have announced an exclusive Executive Site Visit at the UMass Memorial campus in Worcester, Mass., on July 13, 2017. Hospital executives are invited to see how UMass staff implemented lean principles to improve day-to-day operations and enhance healthcare delivery.

During the day-long visit, you will meet and speak with UMass Memorial staff, see guiding principles in action and get inside perspective on how the components of lean management practices help reduce costs, change culture and enhance patient care. UMass is also a member of the Catalysis Healthcare Value Network.

Register here.

Lean Healthcare Transformation Summit 2017 Announces CEO Panel Participants

We are pleased to announce the panel of healthcare CEOs who will share their insights on innovation systems at this year’s Lean Healthcare Transformation Summit in Palm Springs. Panelists leading the June 7afternoon session include:

  • Chip Davis, Sibley Memorial Hospital
  • Mary Kingston, Providence Little Company of Mary
  • Gary Weinstein, Washington Health System

This exclusive panel will be led by renowned author Matthew May (Winning the Brain Game; In Pursuit of Elegance) and moderated by author, blogger, and Catalysis faculty member Mark Graban.

There is still time to register for the Summit and attend the CEO Panel and other exciting learning sessions.

Learn more and register.

New Resource in the Catalysis Bookstore
Lean Hospitals, 3rd Edition, is now available in our Catalysis bookstore at

This book demonstrates value stream mapping, standardized work, error proofing, root cause problem solving, and daily improvement processes. It also details:

  • How to identify waste
  • A3 problem solving
  • Employee idea management
  • Strategy deployment
  • Patient safety and patient flow challenges
Catalysis |


Leave a Reply

Your email address will not be published. Required fields are marked *



  • Other Articles & News