Saint Agnes Medical Center (SAMC), part of Trinity Health, is a 436-bed, state-of-the-art medical center in Fresno, CA. They strive to be “THE trusted health partner in Central California through its unrelenting pursuit of excellence.”
In July of 2016, SAMC began working with Catalysis to transform their culture and improve patient care. Catalysis engaged in on-site Executive Coaching and facilitated training for the development of the lean leadership capabilities of the executive team using strategic alignment and deployment through a Lean Management System. A former transformation leader at SAMC said, “Saint Agnes has accelerated the value it provides to patients and colleagues by aligning the organization, enabling its leadership and workforce through hands-on training and coaching to affect both small (daily improvement) and large-scale (Kaizen/Rapid Improvement Event) changes.”
The transformation at SAMC began with a principle-based approach to leadership that focused on personal behaviors of the executive leadership team. The executive team realized the importance of organizational alignment to True North goals through cascading goals that reached the frontline. SAMC implemented a Management System that created an enabling and empowering environment for teams; as well as providing a process for escalating re-occurring abnormalities.
Now 18 months into the lean transformation. Saint Agnes Medical Center realized some incredible results that have been sustainable in many areas of the organization, including the ED that averages over 87 thousand visits each year. SAMC has reduced the number of patients who left without being seen by 86% while the ED volume has increased by 7%.
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