Integrating a Real-Time Information Framework with Daily Management to Improve Flow and Revenue

By: Lucy Xenophon, MD, MPH and John Toussaint, MD Prodigious streams of data flow to health care providers. Patient-experience comparisons, throughput dashboards, length-of-stay and early-discharge data, rates of hospital-acquired conditions, hand-hygiene compliance, mortality, and readmissions are just a few examples. Often, however, these data do not convey the information that is needed to improve the delivery of care. Mount Sinai Morningside set out to investigate the hypothesis that a radical change in the way information is accessed and used can increase patient flow and prevent safety events. The authors established a process to collate and share data, in real time, so that clinicians and administrators can better understand where their efforts are best spent every day to improve care. Through the use of a combination of simple television screens and constant data population from legacy IT systems, the information that is needed most is available to everyone. Read article published in NEJM Catalyst  

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