Trevor Hall, Vice President of Human Resources, Communications, Continuous Improvement and Appeals at Saskatchewan Workers’ Compensation Board, talks about the value of leader standard work, specifically the impact of leader standard work when starting a new role. Related Items Leader Standard Work Course on Catalysis Academy Blog “Four Reasons […]
https://createvalue.org/articles_and_news/podcast-lens-44-impact-leader-standard-work/
For now, it’s COVID of course. Hospitals are overflowing with sick patients, mostly unvaccinated. Outpatient departments are closed, and staff are reassigned to fight the latest variant, Omicron. The burden on healthcare workers is big and could have been avoided, which makes many sad, frustrated, and downright angry. So, hats off to everyone doing the […]
https://createvalue.org/articles_and_news/john-toussaint-reflections-what-does-the-future-hold/
A management system can help you understand your business, create alignment throughout your organization, measure and review performance in real-time, enable problem-solving in the gemba, and sustain improvements. These are just a few reasons why hospitals and healthcare systems around the world are implementing management systems. Data has shown that hospitals with management systems in […]
https://createvalue.org/blog/dos-and-donts-of-implementing-a-management-system/
Leading in a continuous improvement environment is very different from the way many healthcare leaders have been taught. It isn’t about having all the answers and fixing every problem. It’s about enabling others to solve problems and helping people connect their work to the work of the system. It can be challenging for leaders to […]
https://createvalue.org/blog/what-it-takes-to-lead-in-a-continuous-improvement-environment/
Visual management helps to support culture transformation by turning data into information that can help tell the story about the business. In her book, Beyond Heroes, Kim Barnas acknowledges that the idea of publicly displaying defects is hard for some healthcare leaders to accept but also explains that, “patients and family know our faults and […]
https://createvalue.org/blog/tips-for-using-visual-management/
Recently, I have had several leaders talk with me about how executives connect to the lean management system. This gap in understanding gave me pause and created an opportunity to think about how we are presenting systems in our coaching and teaching. I feel it is important to speak more directly about how the executive […]
https://createvalue.org/blog/questions-for-examining-your-executive-management-system/
In a continuous improvement organization change is inevitable. Oftentimes when we think about change or using change management techniques, it’s on something very large, like implementing a new EMR throughout an organization. But change isn’t always large, it’s also those smaller changes that happen more frequently; like adding a step to an existing process or […]
https://createvalue.org/blog/five-questions-to-ask-yourself-when-making-a-change/
As we do most years, last year, in the midst of Covid, we at Catalysis had the opportunity to review our True North metrics. Were we moving the needle? Were these the right metrics? For our quality and customer service metrics, we couldn’t unequivocally and enthusiastically answer “Yes!” – so we took the time to […]
https://createvalue.org/blog/tips-refining-metrics/
What comes first technology or process? As lean thinkers we know it’s always the process first. Healthcare is not wanting for technology. We’ve spent the last ten years implementing electronic health records, replacing legacy financial systems, and building information flow systems that allow caregivers to have access to real-time data at the point of care. […]
https://createvalue.org/articles_and_news/john-toussaint-reflections-comes-first-technology-process/
This year has been an eventful one for my family. We had the regular COVID restrictions and wished we could all be together celebrating life’s many milestones. This year also brought unanticipated opportunities of spending time with loved ones as inpatients (non-COVID) in several different hospitals. This is the kind of Gemba you never want […]
https://createvalue.org/blog/remember-patient-room-white-boards/
