Lee Health, Ft Myers, Florida Lean Healthcare Transformation – Start to Finish Line
- Lean management is a process used by the senior management team to deploy strategy. All senior managers underwent training to understand how to effectively determine strategy using lean principles.
- Leaders must help communicate. Chen engaged with the human resources team to cascade the new strategy to operational groups at every level of the organization. Managers engaged with front-line staff so ideas would flow from the bottom up as well as top down. Chen provided the needed tools and training to all managers at the organization. “Job instruction training and skills-based training for managers served as an important step in our success,” he said.
- Use of report-outs to celebrate victories. A monthly lean process improvement report out kept everyone in tune with progress as well as perceived problems. Teams working on value stream or rapid deployment changes witnessed improvements as they happened and celebrated these early wins. “This created social and cultural momentum in our organization,” said Chen. “A new level of passion to the work we do evolved – becoming, for the first time, the lifeblood of our improvement journey.”
- Deploy a common framework. These frameworks, implemented throughout each department, helped staff identify and solve problems. For example, using the lean problem solving method Plan, Do, Check, Act (PDCA), employees were able to more effectively identify, talk about, learn and share improvement principles.
What is Lean?VP of Organization Transformation Roger Chen views his role as that of “coach” to the senior management team and as a leader who ensures collaboration efforts happen across the organization. Following a site visit to ThedaCare, a model lean healthcare delivery organization in Appleton, Wisconsin, Chen observed the following, which he shared with his leadership team: “Lean is a quality and productivity phenomena; however, it must be developed by those who are native to the environment where it is to be applied.”