At Catalysis, we like to ask during gemba walks: “Can we see your standard work?” Responses vary to our question. If the standard work is on the daily huddle board, marked up with the latest suggested improvement, it’s a good sign. If it’s in a binder that, once located, results in sneezing fits due to […]
At Catalysis, we frequently see Lean Management Systems (LMSs) that have been rolled out rapidly and broadly across the organization, sometimes with varying levels of support and buy-in. The result of these implementations can be uneven improvement progress, staff frustration with the LMS, and limited progress on the organization’s lean transformation journey. Below are some […]
One foundation of an organizational excellence transformation is making improvements: frequently, rapidly and with the team that performs the work every day. This is where the use of our lean toolkit comes in. In this context, we can ask ourselves: why use these tools? Which ones are most applicable to the problem we are trying […]
Part of my role at Catalysis is to work with our Catalysis Healthcare Value Network members to help them accelerate the cultural transformation at their organizations. One way we do this is through what we call the discovery process. The goal of the process is to get a broad perspective on how an organization is […]
To me, respect for every individual means to have empathy for those around you; to think about the impact of your actions and behavior on others. I believe that in order to have empathy for someone you need to be able to walk in their shoes and understand their perspective. The Shingo Model shows respect […]
Many healthcare organizations are coming to the realization that tool-based implementations are insufficient to sustain continuous improvement. This is leading organizations to take a principle-based approach to operational excellence. Adopting a principle-based approach can seem daunting, and many leaders are not sure where to start. Here is some advice:
As members of the Catalysis Healthcare Value Network team, we have a unique perspective on healthcare transformation because we go to see many organizations every year. When I reflect on the organizations that I have visited one thing stands out, leadership is key, but it is not always enough. This year I have seen a […]
Healthcare leaders all have the best intentions to become better leaders and transform the culture at our organizations. Maybe there are behaviors we want to work on, or maybe we just need to get to gemba more often. The problem is that things tend to get in our way, there is always some other work […]
