Throughout my career, I’ve come across many healthcare organizations that struggle with performance management. What I hear and see are intelligent, dedicated people all trying to help their organization improve. Most EMR implementations do not include a clinical business intelligence strategy. Vendors have come in and convinced the organization’s leaders that their software can somehow […]
In many healthcare organizations, you often see lofty strategic initiatives that are listed as reducing harm. For example, these objectives are listed as “Reduce CLABSI by 50%” or “Reduce Unplanned Readmissions by 25%.” The words used in these statements can often represent an immature process and analytics mindset. In organizations that are more mature in […]
Did you know that back in the early underground mining days, miners were dying because of deadly gases that would seep into the mines? They learned that canaries, hanging in cages within the mines, would die long before the levels of gas were deadly to humans. This was their early warning system for action. This […]
I come across many healthcare organizations that struggle with performance management. What I hear and see are intelligent, dedicated people all trying to help their organization improve. Most EMR implementations do not include a clinical business intelligence strategy. Vendors have come in and convinced the organization’s leaders that their software can somehow automatically improve performance. […]
One of the advantages I have in my role is to participate in gemba at many organizations. I can see their lean journey maturing. I can see their business management systems developing as their leaders iteratively go through cycles of PDSA. I also see the large amount of process waste that emerges as each unit […]
