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Podcast, The Lens – 9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success

Posted on by CATALYSIS

           

Catalysis Healthcare Value Network member, Christie Clinic in Champaign, IL, used to see full waiting rooms as a sign of success, but the COVID-19 pandemic changed their perspective. They have put many process changes in place to limit exposure to the virus. Now their goal is to have empty waiting rooms as a way to keep patients and staff safe. In this episode Michelle Antonacci, Director of Clinical Services, shares about these changes, including their innovative Curbside care approach.

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