Podcast, The Lens – 9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success

           

Catalysis Healthcare Value Network member, Christie Clinic in Champaign, IL, used to see full waiting rooms as a sign of success, but the COVID-19 pandemic changed their perspective. They have put many process changes in place to limit exposure to the virus. Now their goal is to have empty waiting rooms as a way to keep patients and staff safe. In this episode Michelle Antonacci, Director of Clinical Services, shares about these changes, including their innovative Curbside care approach. Visit our podcast channel Or find The Lens, by Catalysis wherever you get your podcasts