Dr. Lee Erickson, Senior VP & Chief Quality Officer with Tufts Medicine in Massachusetts shares about Integrated Daily Management Systems and Tiered huddles and how they are all interconnected to improve all outcomes.
One Response to Podcast, The Lens – 59. Lean Management IS your Quality-PI-Safety-Risk Management Program
This is a such a GREAT podcast! Learning that the VOC tool and including families/patients in an RCA blows my mind considering patient input/patient perspective is usually not considered in the improvement/RCA process. Obtaining this missing information is crucial in improvement