Can a production system developed to make better, safer cars also make better, safer healthcare? A growing number of hospitals in Canada seem to think so — that’s why they have adopted the “Lean” production system. The province of Saskatchewan is so convinced, it’s bringing in ‘lean’ province-wide. Also known as”The Toyota Way” — the car company created it more than 40 years ago– to “minimize waste and maximize customer service.”
Listen to a recent interview with CEO Don Shilton and the team from St. Mary’s General Hospital in Kitchener, Ontario and John Toussaint, MD, CEO of the ThedaCare Center for Healthcare Value, where they highlight significant improvements in healthcare using Lean methodology and the culture shift required to make these improvements happen.