Adapting Daily Management Huddles for a Hybrid Remote World
Co-written by Shelcy Kamrud and Natalie Bergstrom
The first wave of the COVID-19 pandemic swept through New York City in March of 2020. At Mount Sinai Morningside, teams across the hospital were also in the beginning stages of implementing both communication and improvement huddles by utilizing large dry erase boards in their departments. While many frontline clinical teams were able to continue to huddle in person throughout the pandemic, many administrative and support teams shifted to working remotely.
In the summer of 2020, Mount Sinai Morningside’s executive team encouraged all departments to return to pre-COVID-19 improvement work. At that time, the Patient Care Liaison team was in their own period of change; the mostly administrative team, with new team members and new leadership, had not returned to full-time in-person work. The team had to implement daily management, complete with a board and huddle, despite the distance between them.
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