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Blog Archives

The Framework for a Whole-System Transformation

In part 2 of this article appearing in the Journal of Healthcare Management, John Toussaint, MD, describes a system where every employee’s job is to find and fix problems using the scientific method. The system consists of varying degrees of standard work for all—from technicians to senior executives—and management practices that are as reliable and […]

UMass Memorial Health Care has Brought Finances Back From the Brink

By Priyanka Dayal McCluskey GLOBE STAFF  NOVEMBER 14, 2015 In all the years Dr. Eric W. Dickson worked in UMass Memorial Health Care’s big emergency room here, moving from one patient to the next, he never dreamed that one day he might run the whole health system. But in 2013, Dickson got the job. And […]

Planet Lean Profiles James Hereford, a Charismatic Lean COO at this Third Healthcare Transformation

By: Roberto Priolo, Planet Lean Most leaders interested in lean have to learn how to become teachers, a very difficult process not everybody is able to complete. Hereford learned to be a teacher right at the beginning of his career, which – he admits – is an advantage. According to him, what’s changed in his […]

New Video that Describes What Can Be Done to Improve Healthcare

Ted Stiles, vice president of Stiles Associates, talks with Dr. Toussaint about the current and future state of our national healthcare system. Ted and John talk about a wide number of topics that are changing in healthcare. They also discuss the different ways the ThedaCare Center for Healthcare Value is working with hospital leaders, partners, […]

Case Study: Applying Lean to Talent Acquisition at Spectrum Health

Abstract Purpose This case study describes how Lean performance improvement principles helped transform an integrated healthcare system’s talent acquisition team to best in class. Design/methodology/approach Spectrum Health’s Talent Acquisition team needed to change its functional processes to better achieve its recruitment goals. In 2013, the system’s Talent Acquisition and Process Improvement teams partnered to conduct […]

New White Paper Available

  After visiting hundreds of healthcare organizations across the globe, Dr. John Toussaint has used this collective experience to build a framework for delivering better customer value. These successful leadership behaviors and other operational guidelines are defined in a new white paper entitled: Systems Approach for Transforming Healthcare Organizations Improving the Quality, Cost, and Value […]

The Evolution of Accountable Care Organizations and the Role of Pharmacists

By Rachel Regan and John Toussaint, MD, as posted at Pharmacy Times Accountable care organizations (ACOs) are groups of doctors, hospitals, and other health care providers, such as pharmacists, who come together voluntarily to give coordinated high-quality care to their Medicare patients. The goal of coordinated care is to ensure that patients, especially the chronically […]

The Most Crucial Half-Hour at a Hospital: The Shift Change

By Laura Landro, as posted in the Wall Street Journal Hospitals are transforming the traditional way nurses change shifts to reduce the chance of errors and oversights in the transfer of information. A critical side effect: patients feel safe, included and satisfied. Studies show that so-called bedside shift reports, with both nurses meeting in the presence […]

Hospitals Can’t Improve Without Better Management Systems

By John Toussaint, MD as posted in Harvard Business Review In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. Leaders at good hospitals around the country […]

The Story of Data Transparency in Wisconsin

The Wisconsin Health Information Organization (WHIO) is celebrating it’s 10th anniversary. WHIO is Wisconsin’s all payer claims data base (apcd) which was founded as a private-public partnership. Most states have state run apcds but Wisconsin was able to bring many stakeholders to the table  to create something very unique. Dr. John Toussaint acted as the […]