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Discounts/Product Order Information

 

 

United States Customers

Order Online:

Order from our secure website 24 hours a day, seven days a week.

Order by Phone:

Call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday.

Holiday Shipping:

Our Shipping facility is closed on December 25th, 2014 (Thursday) – Christmas and January 1st, 2015 (Thursday) – New Year’s Day.  Orders placed during this period will be shipped the following business day.

Customer Service Inquiries:

If you have questions about our products, placing an order, or the status of your order, please call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday, or send us an e-mail at orders@createvalue.org.

Payment:

We accept checks or credit cards (American Express, Discover, MasterCard, and Visa). All orders require pre-payment. Mailing address: 100 West Lawrence Street, Suite 422, Appleton, WI 54911

Discounts:

Our website automatically calculates the following discounts when more than one copy of a book is purchased at a time.

10% discount off of the price if you buy from two to nine books of the same title at the same time. This discount applies to any book in our store.

20% discount off the price if you buy 10 or more books of the same title at the same time.  This discount applies to any book in our store.

30% discount* off the price if you buy 50 or more books of the same title at the same time.
*This discount only applies to the following titles: On the Mend, Potent Medicine, and Beyond Heroes.

These quantity discounts cannot be used in conjunction with coupon discounts. All prices are in US Dollars and are subject to change without notice.

Shipping and Handling:

Please provide a mailing address, no P.O. Boxes.   Shipping and handling costs will be calculated and added to the amount of your order. Charges are calculated according to weight, size and geographic zone. We offer UPS ground, next day, 2nd day, and 3rd day services. Orders are processed Monday – Friday from our Massachusetts based facility.  All orders will ship within 2 business days.  Orders placed before 11:30 a.m. (Central Time) will typically ship the same day. For special requests regarding shipping, please call the Center at (920) 659-7500.

Sales Tax:

Orders shipped to customers in Wisconsin will be assessed sales tax at the current Wisconsin sales tax rate.

Returns & Price Adjustments:

Books: Books in clean, salable condition may be returned within 30 days for a full refund. All returned merchandise must be pre-arranged by calling the Center at (920) 659-7500 or by email at orders@createvalue.org for processing instructions.

Audio, Video, and other Electronic Media: Returns of electronic media will only be accepted for damaged or incorrect shipments.

Order Confirmation:

Once your order has been confirmed, a follow-up email will be sent to you with details of your purchase. Please use that email confirmation as your receipt of purchase. An additional email will be sent with the shipment tracking number once your order order has been shipped.

 

International Customers

Order by Phone:

Call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday or email us at orders@createvalue.org.

Customer Service Inquiries:

If you have questions about our products, placing an order, or the status of your order, please call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday, or send us an e-mail at orders@createvalue.org.

Payment:

We accept checks or credit cards (American Express, MasterCard, Visa). All orders require pre-payment. Pro-forma invoices are available upon request. International purchase orders are not accepted.

Prices and Discounts:

Our website automatically calculates the following discounts when more than one copy of a book is purchased at a time.

10% discount off of the price if you buy from two to nine books of the same title at the same time. This discount applies to any book in our store.

20% discount off the price if you buy 10 or more books of the same title at the same time.  This discount applies to any book in our store.

30% discount* off the price if you buy 50 or more books of the same title at the same time.
*This discount only applies to the following titles: On the Mend, Potent Medicine, and Beyond Heroes.

These quantity discounts cannot be used in conjunction with coupon discounts. All prices are in US Dollars and are subject to change without notice.

Shipping and Handling:

Shipping and handling costs will be calculated and added to the amount of your order. Charges are calculated according to weight, size and geographic zone. International Customers can select UPS International Delivery. Customers are responsible for any customs, duties, and taxes; carriers often charge customers directly for additional administrative fees associated with the customs process.  Orders are processed Monday – Friday from our United States based facility.  All orders will ship within 2 business days, except holidays that are indicated during the order process.  Orders placed before 11:30 a.m. CST (5:30 pm GMT) will typically ship the same day. For special requests regarding shipping, please call the Center at (920) 659-7500.

Holiday Shipping:

Our Shipping facility is closed on December 25th, 2014 (Thursday) – Christmas and January 1st, 2015 (Thursday) – New Year’s Day.  Orders placed during this period will be shipped the following business day.

International Distributors:

For your convenience books published by the ThedaCare Center for Healthcare Value are available for sale by the following distributors:

Canada – OCAPT Business Books
Phone – (888) 579-3013
Web – www.ocapt.com

Returns & Price Adjustments:

We do not accept returns on international book or electronic media orders.

Order Confirmation:

Once your order has been confirmed, a follow-up email will be sent to you with details of your purchase. Please use that email confirmation as your receipt of purchase. An additional email will be sent with the shipment tracking number once your order has been shipped.