Sara Thompson, Education Manager at the Center, shares her recent experience with two hospitals where she and her infant son received care. As she states, “The difference between the two experiences shows the importance of putting the patient (or the customer) first.”
Click here to read her thoughts.
The new book, Management on the Mend: The Healthcare Executive Guide for System Transformation is now available. This book shows a better way to transform healthcare organizations. Written by renowned healthcare leader and Center CEO John Toussaint, MD.
Get your copy at ManagementontheMend.org.
“The content is critical for any leader who aspires to become a lean leader,” said Luke Poppish, senior lean advisor of South Shore Hospital in Massachusetts. “This is a ‘just do it’ for all organizations struggling to find their way on their lean journey.”
Join us in October for the Lean Leadership Series in Stuart, FL
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