Jim Marks, the Chief of Staff and Chief of Anesthesia at San Francisco General Hospital (SFGH), in this open letter to his colleagues, details the importance of teaching the principles and thinking behind lean management, the work ahead of his organization, and what they’ve accomplished so far. The shift in thinking required to switch to a lean management system is difficult work, but as he explains, it’s well worth the effort.
Read the open letter here.
Please read our new white paper that describes a leadership framework designed to transform our healthcare industry into customer focused organizations.
Download it here.
What can be done to make healthcare cost less and focus more on patient safety? Listen to John Toussaint, MD, and Ted Stiles discuss how the new book “Management on the Mend” provides a framework for future success.