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Announcement of The Healthcare Value Leaders Network

LEI and the Center are excited to announce the formation of this network of high performing organizations from around North America committed to the delivery of better value to their customers.

These 16 organizations have agreed to form a deep dive learning network to accelerate their journey of continuous improvement using Lean. They have committed to delivering a higher quality lower cost experience for their patients and plan to accelerate their learning by leveraging each other’s knowledge.

The group was kept relatively small because we believe deep learning occurs more effectively when smaller groups get together regularly, build relationships with each other, a nd are able to experiment with the concepts they learn from each.

However, this is not an exclusive list. The Center /LEI partnership would like to facilitate as many of these learning networks as possible. By going to www.healthcarevalueleaders.org you can sign up by clicking on “leaders network” to be contacted about joining a network like this. Through these learning activities our goal is to transform healthcare.

The current organizations in the network are:

Group Health Cooperative – Seattle, WAGundersen Lutheran Health System – La Crosse, WIHarvard Vanguard Medical Associates – Boston, MAHotel Dieu-Grace Hospital – Windsor, Ontario, CanadaIowa Health System – Des Moines, IAJohns Hopkins Medicine – Baltimore, MDLawrence & Memorial Hospital – New London, CTLehigh Valley Health Newtork, Allentown, PAMcLeod Health – Florence, SCMercy Medical Center – Cedar Rapids, IAPark Nicollet Health Services – Minneapolis, MNSt. Boniface General Hospital – Winnipeg, Manitoba, CanadaSt. Joseph Health System – Orange, CAThedaCare – Appleton, WIUCLA Health System – Los Angles, CAUniversity of Michigan Health System – Ann Arbor, MI

Related document: Network Announcement

Mayo Value Index and Why It Won’t Work

The Mayo Clinic Policy group released this paper a few days ago. Although the intent is laudable when one gets into the details it doesn’t work.  Read the article first and then our commentary.

1. It’s easy to say that “V=Q/C” but that assumes you can measure Q and C in comparable units, and that’s at the heart of the comparative effectiveness controversy. If two providers have the same cost, and one has higher quality than the other, then clearly that provider has higher value. And if two providers have the same quality, and one has lower cost, then clearly that provider has higher value. But what if one provider has higher quality and also higher cost? If the mortality rate is half as much but the cost is twice is high, is value the same?

2. The fact that a region or state has lower quality or higher cost doesn’t mean that any individual provider is of low value. So if you have a high quality, efficient doctor in a particular region, how do you justify cutting his/her payment because all the other doctors in the region are, on average, delivering lower value than the providers in other regions? This doesn’t work well in markets where there are multiple providers — you want to differentially reward those providers, not reward or penalize each of them based on their collective performance.

3. The quality and cost measurement systems are nowhere near what they need to be to allow this approach. It’s not clear whether they’re saying that an individual RBRVS fee is adjusted based on quality/cost for that service, or whether all RBRVS fees are adjusted based on some collective quality/cost measure. In the former case, you could theoretically do this for those services where there are quality measures, but where does the cost measure come from? Medicare dictates the cost, and it’s hard to associated “efficiency” with an individual service. In the latter case, why would one pay less for trauma care just because the diabetes quality scores are low?

4. There are certain things that need to be fixed through the payment system, and certain things that need to be fixed through the benefit design. Higher-value providers should be rewarded with more patients, not necessarily with higher payments. In Wisconsin we have the best chance of actually creating a value based purchasing system because we have a claims data base that has the data on many of the patients(WHIO) in each market and we have a quality reporting system(WCHQ) that encompasses the majority of physician groups in the state. If we have quality and resource utilization data from these two data bases then we can make value statements on care delivery.

These types of experiments are critical to moving the value discussion forward in a real way.

Warranties in Health Care

Francois de Brantes who recently visited ThedaCare writes in Health Affairs about Prometheus, a new payment model which has been featured on this web site recently.

Prometheus aims to reward providers for delivering better quality not quantity. It is a payment initiative which is being piloted in several different markets in the U.S. and is focused on reducing defects in healthcare. Defects are events such as complications after procedures or re-admissions to the hospital in less than 30 days after discharge. Procedural volume is no longer what drives payment rates, instead outcomes of care are emphasized as endpoints for payment. It is this type of payment reform which will help reshape the industry.

In addition to the following article please refer to http://www.createhealthcarevalue.com/blog/?this_page=3 which is the blog I wrote regarding Francois’ recent visit to Appleton and ThedaCare.

Article: Should Health Care Come With A Warranty — de Brantes et al., 10.1377 hlthaff.28.4.w678 — Health Affairs

How Does Government Pay for Healthcare Reform?

Q. How Does Government Pay for Healthcare Reform?
A: Increased taxes and cuts in provider reimbursement

On Saturday morning, President Obama released information (below) outlining his plans to finance health reform coverage via new Medicare and Medicaid cuts over the next 10 years. This “savings” amounts to $313 billion on top of earlier FY2010 budget recommendations that cut Medicare and Medicaid spending increases by $309 billion.

Most of the new “savings” amounts to cuts in hospital payments. That was also the case with the earlier proposals. In fact, over $500 billion in cuts has now been proposed by Obama…the “lion’s share” of the $614 billion in reduced Medicare and Medicaid spending. This is an astounding number that is actually worsened by pending Medicare IPP rules that amount to a “freeze” in Medicare PPS rates beginning October 1, 2009 due to a “behavioral offset” and elimination of IME payments to teaching hospitals. Read the release and then see my other comments.

SATURDAY WHITE HOUSE RELEASE

 

Paying for Health Care Reform

$313 Billion in Additional Savings to Create a Deficit Neutral Plan

We have the most expensive health care system in the world, but do not get the best results. The rising costs of health care are a burden on our families and a drain on our long-term economic growth. If we continue on the course we are on, health care expenditures will reach 20 percent of GDP within a decade. Rapidly rising health care costs are leading our nation down a fiscally unsustainable path.

For the health of the American people and the health of our economy, we must act now to bring down health care costs and reform the health care system. It is central to the long-term prosperity of the United States. That is why the President is committed to passing health care reform this year. Guided by the principle that we should fix what’s broken and build on what already works, the President wants to pass health care reform that allows one to keep their health insurance and choose their health care providers, expands coverage to the millions without, and brings down the cost of coverage.

The President is committed to undertaking reform that is completely paid for and deficit neutral over the next decade. That is why he put forward in his FY 2010 Budget an historic $635 billion down payment on reform. Roughly half of this amount comes from revenue proposals, including limiting the value of itemized deductions for families making over a quarter-million dollars a year to the rates they were during the Reagan years, and about half comes from savings from Medicare and Medicaid.

Since making this proposal, the Administration has worked with Congress on other ways to offset fully the cost of health care reform through additional savings and revenues. To that end, the Administration is detailing today savings proposals that will contribute another $313 billion over 10 years to paying for health care reform, bringing the total scoreable offsets put forward by the Administration to nearly $950 billion over 10 years. Together, this would extend the solvency of Medicare’s Hospital Insurance Trust Fund by seven years to about 2024, and reduce beneficiary premiums for physician and outpatient services by about $43 billion over the next 10 years. The Administration hopes these suggestions will help Congress as it continues to draft legislation, and remains open to any other proposals to pay for reform that Congress may put forward.

Source

Health Care Reserve Fund

($ in billions)

10 years

FY 2010 Budget– Medicare and Medicaid Savings- Revenues

$635

$309

$326

Additional Medicare and Medicaid Savings– Incorporate productivity adjustments into Medicare payment
updates
– Reduce hospital subsidies for treating the uninsured as
coverage increases- Pay better prices for Medicare Part D drugs- Other

$313

$110


$106


$75

$22

Total

$948

Reforming the health care system does not end at expanding coverage and making sure that it is paid for; we also must address the underlying problems in our health care system that impede quality improvements and raise costs. The President therefore believes that in addition to scoreable offsets, we must take steps to transform the health care system, such as investing in health care information technology, patient-centered quality research, prevention and wellness, and in creating a system that pays providers for providing better care not just more care. Over time, these steps will help to produce a health care system that works better and costs less.

Paying for Health Care Reform: New Savings

As was emphasized when the President’s Budget was initially released, the reserve fund represents a substantial down payment but is not by itself sufficient to fully fund comprehensive reform. The President has insisted that reform must be deficit-neutral based on real savings and revenue estimates as determined by impartial scorers. Thus, in addition to the proposals included in the FY 2010 Budget, the Administration is putting forward policy options to further rein in federal health spending, make the system more efficient, and deliver better quality of care. When combined with the Budget proposals, these new options would extend the solvency of Medicare’s Hospital Insurance Trust Fund by seven years to about 2024. These new savings include:

  • Incorporate productivity adjustments into Medicare payment updates. Productivity in the U.S. economy has been improving over time. However, most Medicare payments have not been systematically adjusted to reflect these system-wide improvements. We should permanently adjust most annual Medicare payment updates by half of the economy-wide productivity factor estimated by the Bureau of Labor Statistics. This adjustment will encourage greater efficiency in health care provision, while more accurately aligning Medicare payments with provider costs.
  • Reduce subsidies to hospitals for treating the uninsured as coverage increases. Instead of paying hospitals to treat patients without health insurance, we should give people coverage so that they have insurance to begin with. As health reform phases in, the number of uninsured will go down, and we would be able to reduce payments to hospitals for treating those previously uncovered. This would be done by establishing a new mandatory mechanism to better target payments to hospitals for unreimbursed care remaining after coverage increases. Beginning in FY 2013, payments would be gradually phased down so that by 2019, funding would equal 25 percent of Medicare/Medicaid Disproportionate Share Hospitals (DSH) funding in 2013, and updated by inflation.
  • Pay better prices for Medicare Part D drugs. In its meeting with the President and subsequent communication, the pharmaceutical industry has committed itself to helping to control the rate of growth in health care spending. There are a variety of ways to achieve this goal. For example, drug reimbursement could be reduced for beneficiaries dually eligible for Medicare and Medicaid. The Administration is working with the Congress to develop the most appropriate policy to achieve these savings.

Other Savings

  • Adjust payment rates for physician imaging services to better reflect actual usage. To provide more accurate payment for physician imaging services, the Department of Health and Human Services would increase the equipment utilization factor for advanced imaging (such as magnetic resonance imaging (MRI) and computed tomography (CT) machines) from 50 percent to 95 percent. This proposal – which is closely aligned with a Medicare Payment Advisory Commission (MedPAC) recommendation – would better reflect how these technologies are actually used.
  • Adopt MedPAC’s recommendations for 2010 payments to skilled nursing facilities, inpatient rehabilitation facilities, and long-term care hospitals. To bring down costs and maintain quality, we should update payments based on MedPAC’s consideration of multiple variables, such as quality, access to care, and adequacy of payment. Doing so would implement MedPAC’s 2010 payment recommendations for skilled nursing facilities, inpatient rehabilitation facilities, and long-term care hospitals.
  • Cut waste, fraud, and abuse. It is important that patients get the best care, not just more care. Unnecessary treatments are not only expensive, but also can harm the health of the patient. To discourage physicians from ordering unnecessary or excessive treatment, we should increase the scrutiny of physicians in high-risk areas or those that order a high volume of high-risk services (such as home health, durable medical equipment, and home infusion therapy) through additional pre-payment review.

Paying for Health Care Reform: 2010 Budget Proposals

The above savings would be in addition to the down payment for comprehensive health care reform of $635 billion over 10 years detailed in the FY 2010 Budget. The reserve fund is financed roughly half through proposals to generate more revenue, and half through efficiencies and savings from Medicare and Medicaid. Based on our projections, the Medicare proposals contained in the reserve fund would extend the solvency date of the Hospital Insurance (HI) Trust Fund by two years and reduce beneficiary premiums for physician and outpatient services by about $33 billion over the next 10 years. As a result of these proposals, Medicare beneficiaries will also see an improvement in the quality of their services. The reserve fund includes a broad array of savings proposals including:

  • Reducing Medicare overpayments to private insurers. The establishment of a competitive system where payments are based upon an average of plans’ bids submitted to Medicare would save taxpayers close to $177 billion over 10 years, as well as reduce Part B premiums.
  • Improving Medicare and Medicaid payment accuracy. By strengthening program integrity efforts, the Centers for Medicare and Medicaid Services (CMS) will address vulnerabilities that have led to billions of dollars in overpayments and fraud each year.
  • Improving care after hospitalizations and reducing readmission rates. A combination of incentive payments and penalties should lead to better care and result in fewer readmissions – saving roughly $25 billion over 10 years.
  • Expanding the Hospital Quality Improvement Program: By linking a portion of Medicare payments for acute in-patient hospital services to hospitals’ performance on specific quality measures, quality of care for beneficiaries will improve, and Medicare will save approximately $12 billion over 10 years.

Okay, the two cornerstones of the proposal are cuts in reimbursement and improving quality. The reimbusement cuts are predicated on “productivity improvement” in hospitals. In my experience few hospitals in the country can even measure productivity let alone improve it. Improvement is possible as members of the Heathcare Value Leaders Network www.healthcarevalueleaders.org can attest to but it takes resources focused on improvement and executive commitment to really make it happen.

As to quality,the process indicators being used to determine performance have little to do with outcomes. The way most hospitals improve quality is to do work arounds not to change the fundamental process. This leads to higher cost not better quality. Again it is possible to improve quality, but it requires a commitment to a methodolgy and a change in behavior that few hospitals have embraced.

So we have a proposal from the White House which shows  a lack of understanding of the fundamental problems of healthcare delivery. We can do what is being proposed by the White House which won’t work or we can actually change the healthcare system and do something that will work. I point you to “latest news” on this site’s home page to read the Center’s updated reform white paper.

Obama and Wisconsin

The president was in Green Bay yesterday to develop support for his healthcare “reform” proposal the cornerstone of which is a 1.2 trillion dollar increase in total healthcare spending. The good news is he came to the right state.

As pointed out in the following Washington Post editorial if everyone got their care in Green Bay or Lacrosse, and I would add Appleton, the nation’s medicare bill could be cut in half. This is because these markets are remarkably more efficient with very high quality. This conclusion is based on data derived from the Dartmouth Atlas of Healthcare which has been publishing medicare cost and quality reports for more than 10 years.http://www.dartmouthatlas.org/

Look at the following comparisons in total spending for medicare benficiaries between New Jersey communities and Wisconsin communities. Oh,and by the way the overall quality scores are better in the Wisconsin communities too.

Atlantic City NJ              31001           9587.81
Hoboken NJ                  31020         10366.74
Newark NJ                     31035         11528.04
Appleton WI                 52003           6312.55
Green Bay WI                52035          6259.63
La Crosse WI                 52045          5165.33

When we talk about healthcare value these communities in Wisconsin are delivering it. Covering everyone is not the answer to reducing healthcare costs. Incenting the industry to act like the providers in Appleton, Green Bay and Lacrosse is.

 

Arnie Milstein in the New England Journal of Medicine

The core message the ThedaCare Center for Healthcare Value has been delivering since our inception is that all of our efforts in delivering health and care to the customer should be focused on what is valued by that customer, our patient. Dr. Milstein’s article sheds light on the reluctance of many providers in the U.S. to embrace this philosophy. If everyone did embrace it we wouldn’t even have the discussion about whether “never events”, which include such life threatening defects as leaving a surgical instrument in the abdomen or inpatient falls that lead to fractures, should be paid for or not.

If we really were focused as an industry on value we would make sure none of these events occur ever. These kind of defects are what drives the quality down and the cost up. The question is how could we have strayed so far from our primary mission to deliver a defect free service to our patients? The processes we are using to deliver care were developed 50 years ago. We can have the greatest technology on earth (which we do) but if the process is designed in a way that defects or quality problems can still occur then not even the greatest technology can help. Let’s get back to the basics and fix what’s broken. Please visit our new website in partnership with the Lean Enterprise Institute www.healthcarevalueleaders.org. Our organizations together with you will attack these defects and fix American healthcare.

Value in Healthcare–What Does it Really Mean?

Value is defined as quality divided by cost. We are hearing a lot in Washington about improving value of our health care delivery but law makers don’t have documented examples of this or an understanding of how value is created.

Last week there were forty people from all over North America representing thirteen health care delivery organizations committed to delivering better value to their customers. This was the first meeting of a deep dive learning network which has been created to prove that using lean principles we can redesign the delivery of care and remove large amounts of waste from healthcare. The network is being administered by a partnership between The Lean Enterprise Institute and The Thedacare Center for Healthcare Value. (See the last blog posting.) During these two days network members did Gemba walks throughout Thedacare. Gemba refers to the process of going to see where value is created for the customer, in this case at the bedside or in the clinic.

This is the first of many such meetings between this network group. At the end of the day all said they had learned a great deal at ThedaCare. Each organization now has a series of homework assignments they will work on and present at the next Gemba visit in a couple months. This process is specifically designed to encourage rapid experimentation amoung the network members with the goal to reduce cost and improve quality. If you are interested after reading this, see our new website createvalue.org