John Toussaint, MD, has published an article in Harvard Business Review describing the model cell. The best approach to radical redesign is to have front line workers do the heavy lifting of redesigning their work. Once the model cell has been created, then leaders design plans to spread the work to the rest of the organization. This is done by allowing each spread site to put their own fingerprints on the work. This is copy-kaizan not copy-paste.
Read the article here.
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