Consumer Reports Evaluates Healthcare Performance in California
Once again, Consumer Reports is evaluating customer satisfaction and hospital performance, this time in California. Among the survey questions were: Did the doctor listen carefully and spend enough time with the patient? Were test results provided? Were receptionists as courteous and helpful as they should be? And was the patient able to see the doctor within 15 minutes of appointment time?
When the results were in, Sutter Gould (a Healthcare Value Network member) was rated best.
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