AbstractPurpose
This case study describes how Lean performance improvement principles helped transform an integrated healthcare system’s talent acquisition team to best in class.
Design/methodology/approach
Spectrum Health’s Talent Acquisition team needed to change its functional processes to better achieve its recruitment goals. In 2013, the system’s Talent Acquisition and Process Improvement teams partnered to conduct a Value Stream Analysis (VSA), followed by five Rapid Improvement Events (RIEs) and project work. Structural and institutional changes were defined and implemented. Significant cultural change toward a philosophy of continuous improvement was accomplished through the use of Managing for Daily Improvement (MDI) huddles and other efforts. The focus throughout was on Lean thinking, change management, and achieving meaningful results.
Findings
After the Lean process implementation, time to fill for open positions was reduced by 10%. The offer acceptance rate increased from 96% to 99.6%, with fewer than 25 turndowns annually. Customer and candidate satisfaction have been maintained at above 90%, and operating in a culture of continuous improvement has spawned several additional benefits.
Originality/value
Lean principles applied within Human Resources functions can drive significant business results.
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