In this article published in the September/October 2015 issue of the Journal of Healthcare Management Dr. Toussaint outlines the core elements of a management system which equips organizations for the future. In this roller coaster ride of environmental change in healthcare the one requirement is flexibility. Most healthcare management is autocratic and inflexible. It’s time for a new way of acting. This article summarizes the first half of Dr. Toussaint’s new book Management on the Mend. In the November/December issue of the Journal he will outline how the administrative services such as finance, IT and human resources have to change to support the transformation journey.
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