Carolyn Clancy M.D. the director of the Agency for Healthcare Research and Quality is making a presentation to the Wisconsin Collaborative for Healthcare Quality in Madison, Wisconsin on Tuesday May 11th. Following that she will be traveling to Appleton for a gemba visit at ThedaCare.
ThedaCare will be host to the director of the agency charged with studying and improving the quality of the nation's healthcare. AHRQ rates states on a variety of measures and last year named Wisconsin No.1 in the nation on a series of quality measures. She is coming to Wisconsin presumably to try and understand what we are doing that is leading to this ranking.
It's a great honor that she would choose ThedaCare as the one place in the No.1 state for quality to spend a second day. Dr. Clancy will be going to the gemba (where value is created for the patient) on Wednesday May 12th at ThedaCare. We will be taking her to the Collaborative Care Unit at Appleton Medical Center which represents ThedaCare's revolutionary redesign of inpatient care using lean. In addition we will observe ThedaCare's new lean leadership model which is leading to remarkable safety and quality improvements. We will also get to see Ortho Plus which is ThedaCare's multidisciplinary one piece flow for patients with musculoskeletal problems. Finally we will go to the Kimberly Clinic to observe how the lean process works in the outpatient setting of the patient's medical home.
On Wednesday I will post another blog regarding what Dr. Clancy felt were the highlights of her visit to Wisconsin.
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