The Everett Clinic has done outstanding lean work over the years showing reductions in cost of care and improved quality. Why aren’t they pursuing the ACO model?
This according to Politico a Washington D.C. based electronic policy publication:
The Everett Clinic, which has been participating in Medicare’s accountable care organization demonstration project since 2005, doesn’t plan to pursue certification as a full-blown ACO
Officials at the clinic explain that their strategy is to move patients out of traditional Medicare and into the Medicare Advantage managed care program.
“I think it’s fair to say we’re very disappointed with the ACO rule,” Mark Mantei, CEO of the Everett, Wash.-based clinic said.
The rule doesn’t do enough for “high-performing” clinics like Everett. In particular, there isn’t enough “financial reward” for attaining higher quality care, similar to what CMS created in the 5-star quality bonus program in Medicare Advantage. In short, the clinic has put lots of effort into improving care for its patients, but has seen “little potential return.”
— Retrospective attribution of patients and retrospective setting of cost targets are problematic. An ACO needs to be able to nimbly act when it knows what patients are in the system, to quickly employ care coordination treatment. The proposal doesn’t account for this, Mantei said.
— Poor “coding” for treatment that didn’t reflect how sick Everett’s patients are continues to penalize the clinic. The analysts at Everett explained that the limitations in the rule on “risk adjustment” methodology are too great.
So, as I blogged yesterday high performing systems like ThedaCare and the Everett Clinic are finding little reason to participate in ACOs but many reasons to participate where better value is rewarded such as the Medicare Advantage bonus pool. I would also add to that the Physician Quality Reporting Initiative(PQRI), the Electronic health record bonuses through the Office of the National Coordinator and hopefully a new avenue related to CMS’s safety initiative reported on this blog a couple weeks ago with more information to come next week.
Last week the NEJM published Don Berwick’s perspective on the ACO proposed rules just released two weeks ago. There are concerns with these proposed rules some of which are documented below.
The following is a quote from the NEJM article:
“A critical foundation of the proposed rule is its unwavering focus on patients. We envision that successful ACOs will honor individual preferences and will engage patients in shared decision making about diagnostic and therapeutic options. Information management — making sure patients and all health care providers have the right information at the point of care — will be a core competency of ACOs”.
We are concerned that the rules as proposed are too focused on Medicare saving money and not enough focused on improving patient care. While this is understandable as the Medicare program is in trouble financially and Congress is eyeing major cuts which could be a serious threat to delivering care that many seniors rely on, we encourage more experimentation with how ACO’s can improve quality of care and simultaneously reduce cost. At this point, the ACO is only a theory which is based on little evidence. Making hospitals and doctors come together in a formal structure when they don’t necessarily want to may or may not garner better patient care. We need to experiment with this new idea before etching into the fabric of CMS. The notion of running experiments to test the ACO hypothesis is specifically allowed by federal law. The Affordable Care Act created the Center for Medicare and Medicaid Innovation , which is designed to allow for such rapid tests of change to determine what works and what doesn’t with pdsa cycles allowing for improvement quickly.
We are concerned about CMS first pursuing broad ACO regulations that are 428 pages long despite their length can’t possibly address all the issues that will come up in testing a radically new way to to pay hospitals and physicians. It may be difficult to get organizations to take the leap to try a new way when there is not much incentive to do so.
On this site we have argued vigorously that Medicare and other payors should pay based on value created for the patient. Value defined as Quality/Cost. This value is created at the level of the patient condition not in structures far removed from what the patient experiences. In a value based world bigger is not better. Accepting risk is not important but delivering higher quality lower cost care to patients is rewarded by insurers and government payors.
The following are just 5 of many questions we will need to get answers to for ACOs to be successful.
1. Since there is no risk adjustment for the performance period how do participants know they have been fairly compensated for the types of patients they are caring for?
2. There are no waivers for fraud and abuse so how closely can doctors and hospitals actually work together without getting into legal trouble?
3. There is no prospective analysis of performance so how do organizations that participate know if the new process they put in place to reduce cost and improve quality actually worked for the Medicare enrollees.
4. There is no clear definition of what quality performance needs to be until after the participants sign up and no data sharing until that happens either. How does the ACO know whether the targets are even achievable.
5. In the shared savings approach the upside potential in the “two sided” model is tiny so why would any organization opt for this model?
These are only a few of the problems identified by our team. The Center will be commenting on the proposed rules. My hope is CMS and Dr. Berwick will carefully review the many issues and make good decisions that will improve value delivery to patients.
Mercy Hospital North Iowa is not a household name but when it comes to a health system that is committed to really improving across the board Mercy is one of the best.
50 members of the Third Healthcare Value Leaders Network visited Mercy of North Iowa this month and found a lean jewel in Mason City.
What did we see? Voice of the customer. Every design team has a patient on it and they are very vocal! We saw all the usual activity we expect such as effective Kanban for supplies in the ER and on the inpatient side. But we also saw some things we don’t usually see. We saw remarkable front line staff engagement with team leads for groups of 4 nurses who are also nurses but are there to help front line nurses solve problems. In food service we saw employee engagement which had to 830000 dollars in productivity improvement year over year and in the lab we saw work cells with one piece delivering zero lab specimen tube errors.
We also observed a remarkably committed and passionate management team including the CEO Jim Fitzpatrick. The management team is giving up control to the front line and actually excited about it! As we all know the key to a lean transformation is an engaged management team that is at the gemba and supporting daily improvement. Mercy is building that capability.
Our group dinner included the Mayor, City council members and CEOs from the various critical access hospitals that are part of the Mercy system. In fact Mercy has created a learning network much like the Healthcare Value Leaders Network so that work can be shared across the entire system in a standard work way. The leaders from the other hospitals were just as excited to learn.
This visit and other visits we have done continues to confirm the power of lean in every healthcare setting. When implemented successfully(like Mercy is doing) quality improves,cost goes down,staff are more engaged in their work and customers are more satisfied. With the chaos of healthcare reform going right now it is comforting to know places like Mercy are focused on what really matters to patients.
CMS announces “Partnership for patients to improve care and lower costs for Americans”
CMS announced this initiative yesterday which is funded by CMS and the Center for Medicare and Medicaid Innovation. The announcement follows these comments. It’s very clear to me there are a few hospitals really doing this work across the nation many of them work with the Healthcare Value leaders Network and many of them have been referred to or highlighted on this web site. Quite frankly, this idea isn’t new and I hope that CMS takes advantage of the wealth of knowledge already created around delivering highly reliable care by using system transformation techniques that are well documented on this site and within existing organizations who we have identified by close observation as the pioneers.
“New partnership between Administration, the private sector, hospitals and doctors to make care safer, potentially save up to $50 billion.”
Health and Human Services Secretary Kathleen Sebelius, joined by leaders of major hospitals, employers, health plans, physicians, nurses, and patient advocates, today announced the Partnership for Patients, a new national partnership that will help save 60,000 lives by stopping millions of preventable injuries and complications in patient care over the next three years. The Partnership for Patients also has the potential to save up to $35 billion in health care costs, including up to $10 billion for Medicare. Over the next ten years, the Partnership for Patients could reduce costs to Medicare by about $50 billion and result in billions more in Medicaid savings. Already, more than 500 hospitals, as well as physicians and nurses groups, consumer groups, and employers have pledged their commitment to the new initiative.
“Americans go the hospital to get well, but millions of patients are injured because of preventable complications and accidents,” said Secretary Sebelius. “Working closely with hospitals, doctors, nurses, patients, families and employers, we will support efforts to help keep patients safe, improve care, and reduce costs. Working together, we can help eliminate preventable harm to patients.”
Leaders from across the nation pledged their commitment to this new initiative. To launch this initiative, HHS announced it would invest up to $1 billion in federal funding, made available under the Affordable Care Act. On Tuesday, $500 million of that funding was made available through the Community-based Care Transitions Program. Up to $500 million more will be dedicated from the Centers for Medicare & Medicaid Services (CMS) Innovation Center to support new demonstrations related to reducing hospital-acquired conditions. The funding will be invested in reforms that help achieve two shared goals:
Keep hospital patients from getting injured or sicker. By the end of 2013, preventable hospital-acquired conditions would decrease by 40-percent compared to 2010. Achieving this goal would mean approximately 1.8 million fewer injuries to patients, with more than 60,000 lives saved over the next three years.
Help patients heal without complication. By the end of 2013, preventable complications during a transition from one care setting to another would be decreased so that all hospital readmissions would be reduced by 20-percent compared to 2010. Achieving this goal would mean more than 1.6 million patients will recover from illness without suffering a preventable complication requiring re-hospitalization within 30 days of discharge.
The Partnership will target all forms of harm to patients but will start by asking hospitals to focus on nine types of medical errors and complications where the potential for dramatic reductions in harm rates has been demonstrated by pioneering hospitals and systems across the country. Examples include preventing adverse drug reactions, pressure ulcers, childbirth complications and surgical site infections. The CMS Innovation Center will help hospitals adapt effective, evidence-based care improvements to target preventable patient injuries on a local level, developing innovative approaches to spreading and sharing strategies among public and private partners in all states. Members of the partnership will identify specific steps they will take to reduce preventable injuries and complications in patient care.
“With new tools provided by the Affordable Care Act, we can aggressively implement programs that will help hospitals reduce preventable errors,” said CMS Administrator Donald Berwick, M.D. “We will provide hospitals with incentives to improve the quality of health care, and provide real assistance to medical professionals and hospitals to support their efforts to reduce harm.”
HHS has committed $500 million to community-based organizations partnering with eligible hospitals to help patients safely transition between settings of care. Today, community-based organizations and acute care hospitals that partner with community-based organizations can begin submitting applications for this funding. Applications are being accepted on a rolling basis. Awards will be made on an ongoing basis as funding permits.
In coordination with stakeholders from across the health care system, the CMS Innovation Center is planning to use up to $500 million in additional funding to test different models of improving patient care and patient engagement and collaboration in order to reduce hospital-acquired conditions and improve care transitions nationwide. These collaborative models will help hospitals adopt effective interventions for improving patient safety in their facilities.”
This will take some deciphering. It’s over 400 pages of proposed rules so I haven’t had a chance to digest it yet. Following blogs will be assessing the ramifications. The Center will also be commenting on the rules and that also will appear on the blog.
It’s becoming more and more important that organizations reporting provider performance have access to the Medicare data. The Center for Medicare Services is working on this and the following is an update on where they are at.
CMS data experts are working feverishly to comply with Section 10332 of the affordable care act. This requires that by 2012 “Qualified Entities” will be able to access the medicare data. But this has never been done before so new regulations are being written regarding HIPPA compliance, Data use agreements, Business Associate Agreements which allow entities to exchange personal health information, and other important issues. The Center has been working with CMS administrators on these issues and others and they have been listening. In the last six years The Wisconsin Health Information Organization(WHIO) has solved many of the problems CMS is now struggling with. The good news is these officials are engaged and very interested in what we have learned which may allow them to write the regulations in a way that WHIO can receive this data and integrate it with the rest of the nearly 4.2 million residents that already exist in the data base. The following is a summary of what CMS is working to do in section 10332.
Section 10332 of the Affordable Care Act
Requires that the Secretary make data available to qualified entities for the evaluation of performance of providers of services and suppliers
· Qualified entities are defined to be a public or private entity that (1) is qualified to evaluate the performance of providers on measures of quality, efficiency, effectiveness, and resource use; and (2) agrees to meet the requirements specified by the Secretary
Data includes the standardized extracts (as determined by the Secretary) of claims data under Parts A, B and D for items and services for one or more geographic areas and time periods as requested by the qualified entity
The Secretary is required to take the necessary actions to protect the identify of beneficiaries
Data is made available to the qualified entity at a fee equal to the cost of making the data available
Uses and Methodologies.
The qualified entity must:
· Submit to the Secretary a description of the methodologies the entity will use to evaluate the performance of providers of services and suppliers using such data
· Use certain measures, as specified by the Secretary
· Include data from other sources, besides Medicare
· Only include information on the evaluation of performance of providers and suppliers in reports required by this section
· Submit reports to the Secretary prior to releasing the data
Reports of data under this section must meet certain requirements:
· Include a description of the measures
· Be made available confidentially to any provider or supplier identified in the report, prior to public release of the report, and provide an opportunity to appeal and correct errors
· Only include information on a provider of services in aggregate form, as determined by the Secretary
· Be made available to the public
The entity must agree to release the information on the evaluation of performance of providers and suppliers.
Effective date: Jan. 1, 2012
Another peer reviewed journal has recognized the value of tying transparency, delivery reform and payment reform together. The following article co-authored by John Toussaint, Chris Queram and Jo Musser describes the groundbreaking work in Wisconsin on changing American Healthcare.
At the Center we have three themes. Change the way care is delivered in transformational ways using the lean methodology, pay providers for delivering better value(quality/cost) to patients, and make performance transparent to those patients. These fundamental tenets are the basis for true healthcare reform.
In Wisconsin we are actually doing all three and early indicators are it’s working. Quality is improving as measured longitudinally at the Wisconsin Collaborative for Healthcare Quality (WCHQ), costs are improving as evidenced by the fact that there are three communities in Wisconsin that are in the lowest 10% in the nation in total cost for medicare enrollees: Appleton,Madison and LaCrosse,and at least two organizations(Gundersen Lutheran and ThedaCare) have seriously committed to redesigning processes of care using the lean methodology. Other organizations across the country are not far behind and we will have by the end of the month 48 delivery systems in North America fully committed to transformational change
The following article describes the 8 year history of creating the series of collaborations in Wisconsin that have led to the state being one of only a handful of leaders in the country at healthcare quality and cost collection and reporting. The operative word here is collaboration,however. This work would not have been possible if insurers,employers,providers,consumers and the state government didn’t agree to come to the table together and work out their issues.The only news people have seen from Wisconsin recently is evidence of lack of collaboration. I can attest to the fact that the political climate is not spilling over into the public private partnerships that have been working effectively for years. Fortunately, healthcare leaders in the state have decided to listen to each other and that’s worked out best for the people of Wisconsin.
Collaborative Care is the inpatient redesign which has been going on at ThedaCare for the last four years. Using lean principles and tools ThedaCare has been able to sustain zero medication reconciliation errors, 98% 5 out of 5 patient satisfaction scores and an over 20% reduction in total cost of care. This inpatient redesign effort has also led to a reduction in readmission rates to 12.9% on medical units which is very low compared to typical readmission rates reported in the 15-20% range. Both the remarkable results and the sustained results over a long period of time is what prompted Health Affairs to highlight ThedaCare’s work for the third time in two years.
John Shook the former Toyota sensei and deeply knowledgeable teacher of the Toyota Production System published the following blog which describes what happened and the lessons we all need to take away from Toyota’s misfortunes.
Curious that politicians had little comment regarding the study that was published last week on Toyota, this according to John Shook: “The ten-month study by 30 NASA engineers found “no evidence that a malfunction in electronics caused large unintended accelerations,” according to Michael Kirsch, principal engineer and team leader of the study. This means that the reports of SUA were caused by “pedal misapplication,” otherwise known as driver error”.
John goes on to say however, that Toyota, by their own admittance, had lost their way by trying to be bigger not better. Focusing on the fundamental principles of the Toyota Production System creating improved customer value year over year rather than trying to become the biggest car company would have probably averted this disaster. John indicated it will take years for Toyota to reverse in misfortunes related to this blunder but they undoubtedly will with their renewed focus on customer value.
I visit with many hospital senior teams and go to the gemba many places around the world each year. The message from the Toyota story is pretty clear to me and I hope hospital and health system executives take this to heart: It only takes one leader to steer an organization drastically off course even if the organization has a deeply rooted culture of improvement. The other observation is that when the facts don’t bear out politician’s accusations they don’t have to be concerned about being held accountable for being dead wrong.
I had the privilege of going to the “Gemba” which is where value is delivered to customers at Seattle Children’s last week. What I saw gave me hope.
Seattle Children’s has been on the lean journey off and on since the late 1990s. They re-committed to this journey about 5 years ago. There is clear evidence from the president to front line doctors that the tools and philosophy of lean are embedded in the culture.
We visited the recently opened Bellevue ambulatory care center and saw the results of an ambulatory care process designed elegantly around the needs of the customer. The anesthesiologist medical director explained how the surgical process is designed. The patient comes off the elevator on the second floor and is immediately greeted by the registrar who electronically signals to the doctor and nurse the patient and family has arrived. Waiting less than 5 minutes (they have data) the child and family are escorted through a door and walk about 20 feet to the induction room where they are made comfortable, vitals are taken etc. The anesthesiologist comes into the induction room directly from the O.R., which is connected to the induction room. He then answers any questions the family and patient has and begins the anesthesia induction. The family is with the child through the entire induction process and watches the child as she is wheeled into the directly connected OR. The family is then escorted out of the induction room to the recovery area which is connected on the opposite side of the operating room. When the surgery is complete the child is brought into recovery with the family and wakes up with the parents at her side. Any questions are answered by the surgeon before the surgeon’s next surgery begins. As the child awakens she is comforted by her parents and a recovery nurse. Once fully awake and checked one last time by the surgeon the child is taken by wheelchair out of the recovery room another 40 steps or so to the elevator they came up. Down to the first floor and another 20 steps to the car that is waiting under the canopy.
Frankly this is the best “one piece flow” for ambulatory surgery I have observed anywhere in the world. The thought put into this design from a registration, nursing, anesthesia and surgical process perspective is a marvel. The staff at Children’s think so too, as now, all the doctors and nurses who haven’t had a chance to work there are clamoring to do so.
Children’s is a great example that lean is working in healthcare. The tight connections developed at Children’s ambulatory care center have created one piece flow for the customer that has reduced cost, improved productivity, and led to higher patient satisfaction. From what could tell the staff loves working there as well. Therefore all outcomes expected from lean have been achieved.