After visiting hundreds of healthcare organizations across the globe, Dr. John Toussaint has used this collective experience to build a framework for delivering better customer value. These successful leadership behaviors and other operational guidelines are defined in a new white paper entitled: Systems Approach for Transforming Healthcare Organizations Improving the Quality, Cost, and Value […]
By Rachel Regan and John Toussaint, MD, as posted at Pharmacy Times Accountable care organizations (ACOs) are groups of doctors, hospitals, and other health care providers, such as pharmacists, who come together voluntarily to give coordinated high-quality care to their Medicare patients. The goal of coordinated care is to ensure that patients, especially the chronically […]
By Laura Landro, as posted in the Wall Street Journal Hospitals are transforming the traditional way nurses change shifts to reduce the chance of errors and oversights in the transfer of information. A critical side effect: patients feel safe, included and satisfied. Studies show that so-called bedside shift reports, with both nurses meeting in the presence […]
By John Toussaint, MD as posted in Harvard Business Review In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. Leaders at good hospitals around the country […]
Four years of nation-wide testing by The Centers for Medicare and Medicaid Services (CMS) has now proven that the current shared savings payment models do not work effectively for low-cost Accountable Care Organizations (ACOs). High-cost ACOs have more room to improve and therefore more opportunity for savings. In this Health Affairs blog, David Krueger, M.D., […]
A hospital’s staff discovers improving efficiency isn’t easy by Sabriya Rice CHICAGO ON A WEDNESDAY MORNING early last month, a dozen nurses, housekeepers, surgical technicians and surgical assistants at Presence Health’s Sts. Mary and Elizabeth Medical Center are running behind in their hunt for ways to save time on the hospital’s busy surgical floor. […]
While researching healthcare organizations worldwide, John Toussaint, MD has observed that the most successful transformations occur when model cells are used to experiment with ideas and embrace failure as a path for learning. In a recent article in Becker’s Hospital Review, Dr. Toussaint identified five guidelines to follow that will also help to define the […]
In this new podcast, Kim Barnas, author of Beyond Heroes: A Lean Management System for Healthcare, discusses how lean management systems and are having a positive effect on the patient experience at hospitals around the world. Kim shares the powerful impact that daily management systems are having on patient safety and focusing improvement work on […]
Healthcare management is in need of an overhaul. The typical top down management approach isn’t working. In this article, published in Health Affairs, John Toussaint, MD describes the important elements of this transformational change. It includes the need for leaders to fundamentally change behavior. Read the article here.
By Patricia Gabow and Patrick H. Conway August 13, 2015 Many approaches to improving value in our health system focus on specific issues involving care delivery models such as optimizing primary care, coordinating care transitions, facilitating the care of the high need/high use patients, or reducing unnecessary readmissions. While improvement in specific areas will yield benefits […]
