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Author Archives: John Toussaint

Too Many Improvement Systems?

After gemba at many health systems in the last few months, there is one common theme that is recurring: Lean is considered as the add-on to improvement, not the improvement system itself. From academic medical centers to community hospitals I am finding that the lean method is being isolated as just another project to lower […]

St. Boniface hospital Winnipeg gemba

The Healthcare Value Leaders Network members gathered in Winnipeg yesterday and today to review the great work going on there St. Boniface has been at the lean transformation since 2007.The Healthcare Value Leaders Network visited the site on the 22nd and 23rd and found some powerful lean ideas. I visited St. Boniface 8 months ago and the […]

Healthcare Transformation Summit coming in June 2010

The June 9th and 10th summit in Orlando is shaping up to be a terrific look at how some healthcare organizations are successfully changing their culture to continuous improvement using lean At the summit you will hear presentations from Group Health Cooperative of Puget Sound on their daily management work which has led to remarkable […]

Lucean Leape criticizes Lean methods

Dr. Leape was quoted in a recent Modern Healthcare article implying lean methods don’t work.The following is what he said.   “…while hospital executives have dithered around with concepts like Lean process improvement, which have “industrialized” the system without regard to care.” “Healthcare has become a production system,” he said. “We think more about nursing […]

More Organizational Transformation Topics:Gemba

Once I completed the transformational blog series I realized there is still much more to discuss.”Gemba” is an important place and it means “place where value is created”. I am going to discuss why going to the Gemba is so important.   In our upcoming book “On the Mend”, we describe going to Gemba as […]

Quality Coalition Gets Response from HHS Secretary

The quality coalition is a group of healthcare providers which include Gundersen Lutheran and ThedaCare.  They have worked hard to make sure language was included in the healthcare bill that allows for value to be defined and rewarded. We have known for years that significant geographic disparity exists in healthcare payment.  In fact, the Dartmouth […]