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Author Archives: John Toussaint

Park Nicollet Gemba visit

On August 26th and 27th the Healthcare Value Leaders Network #1 visited Park Nicollet (PN). The theme was using 3P (production preparation process) to change care delivery. 50 of us toured PN’s emergency center,cancer center,eating disorders center, and other areas. My reflections follow. PN has done a great job of involving their front line doctors and nurses in designing […]

Business901 podcast with Dr. Toussaint

This is a question and answer session focused on the recently released book On the Mend co-authored by John Toussaint and Roger Gerard. The interview is focused on the hard work of transforming an organizational culture to continuous improvement. To download the podcast, click here -business901.podbean.com/2010/08/16/transforming-healthcare-thru-lean/

ThedaCare featured at the National Press Club

Electronic records are an important tool to improve patient care. The Rev. Will Bleodow and I had the privilege of presenting with a number of leaders from the government, insurance,provider and professional certification communities regarding the importance of the new “meaningful use” guidelines released by the Office of the National Coordinator for Electronic Health Information. The following are […]

AHRQ ranks Wisconsin second on quality

The state of Wisconsin continues to score well when compared to the rest of the country on the core quality indicators for hospital quality. Admittedly many of these indicators are still only process measures but it is all we have. I would hope we can move to consumer focused outcome data such as medication error rates,surgical infection,mortality and other […]

Hearst newspaper article confirms importance of transparency

This newspaper article has actually focused on the American healthcare problem. Healthcare is full of errors and mistakes, and no one is admitting it. The article from  the Hearst syndicate of papers describes why we aren’t getting anywhere on this issue.”It’s too expensive” said Senator Patty Murray D-Wash., and the issue is a “hornet’s nest that might create backlash from doctors” according to […]

Health Affairs article claims health reform widens budget deficit

I have blogged on many occasions regarding the fact that Congress solved for the wrong problem enacting health reform. The problem is the exponential rate of cost increases of American Healthcare. This is the same problem plaguing other countries such as France Germany and the U.K. So it is not just an American but a universal problem which […]