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Author Archives: John Toussaint

Great editorial in the New York Times on physician culture

The following editorial written by a nurse describes perfectly what we documented in our book “On the Mend”. The shame and blame existing in healthcare today must be rooted out before improvement will happen. Lucian Leap has recently written recommendations for medical education which explicitly lay out that the behavior exhibited by the physician in […]

Some say no to ACOs and CMMI introduces a new option

Organizations participating in the Physician Group Demonstration Program from CMS outline why they won’t participate in the ACO as structured. And the Center for Medicare and Medicaid Innovation introduces a potentially different approach to ACOs. CMS is trying to calm the raging waters of the proposed ACO rules by writing editorials in national newspapers and, […]

Everett Clinic says “no” to ACOs

The Everett Clinic has done outstanding lean work over the years showing reductions in cost of care and improved quality.  Why aren’t they pursuing the ACO model? This according to Politico a Washington D.C. based electronic policy publication: The Everett Clinic, which has been participating in Medicare’s accountable care organization demonstration project since 2005, doesn’t plan […]

NEJM publishes ACO perspectve from Dr. Berwick

Last week the NEJM published Don Berwick’s perspective on the ACO proposed rules just released two weeks ago.  There are concerns with these proposed rules some of which are documented below.  The following is a quote from the NEJM article: “A critical foundation of the proposed rule is its unwavering focus on patients. We envision […]

Medicare data and measuring provider performance

It’s becoming more and more important that organizations reporting provider performance have access to the Medicare data. The Center for Medicare Services is working on this and the following is an update on where they are at. CMS data experts are working feverishly to comply with Section 10332 of the affordable care act. This requires […]

American Journal of Managed Care features Wisconsin work

Another peer reviewed journal has recognized the value of tying transparency, delivery reform and payment reform together. The following article co-authored by John Toussaint, Chris Queram and Jo Musser describes the groundbreaking work in Wisconsin on changing American Healthcare. At the Center we have three themes. Change the way care is delivered in transformational ways […]

ThedaCare featured in Health Affairs again

Collaborative Care is the inpatient redesign which has been going on at ThedaCare for the last four years. Using lean principles and tools ThedaCare has been able to sustain zero medication reconciliation errors, 98% 5 out of 5 patient satisfaction scores and an over 20% reduction in total cost of care. This inpatient redesign effort […]